Uniphore Blog

Hear from innovative thinkers and industry leaders sharing insights and perspectives.

Conversational Analytics / 08.07.2020

5 Min Read

Building Customer Loyalty Through Your Contact Center

Imagine a big brand Big XYZ making good business during normal times (but of course!). Now suddenly ...

Conversational Analytics / 08.07.2020

5 Min Read

Top Customer Service Mistakes and How to Fix Them

According to McKinsey research, companies that excelled in customer service during the 2007-08 finan...

Leadership Conversation / 22.06.2020

5 Min Read

Reflections on Challenging Times, How Far We've Come, and Looking Forward to Where We're Going

Every so often, events come together which cause me to reflect on how we’re doing as an organizati...

Mental Health / 14.06.2020

5 Min Read

Putting Employees and Customers First During a Crisis

This is a once-in-a-generation kind of crisis that we are currently going through and even today the...

Conversational Analytics / 14.06.2020

5 Min Read

5 Ways to Deliver Great Customer Service During Crisis

Today we are at a juncture in human history where old ways of doing business are finding few takers....

Conversational Analytics / 02.06.2020

5 Min Read

Self-Service Best Practices in Customer Support

Jeff Bezos, the CEO of Amazon, once said, “The best customer service is if the customer doesn't ne...

Conversational Analytics / 02.06.2020

5 Min Read

Effective Customer Engagement in the Age of COVID-19

Effective customer engagement was already high-priority during normal times but in the age of COVID-...

News / 27.05.2020

5 Min Read

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

More than ever, AI, machine learning, and automation play an increasingly critical role in every asp...