Jan 17, 2018  |  Posted by: 

Automation of data capture and analysis reduces operational complexity, and thus improves margins. Naturally, as part of the effort toward understanding the customers better, speech data from service calls should be able to help organizations add a new dimension to enterprise analytics. Using the additional component of voice, industries like Retail, Banking, Telecom and others can add depth to their analytics. It is also possible to transform serv...  
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Jan 04, 2018  |  Posted by: 

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experienc...  
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Dec 28, 2017  |  Posted by: 

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experienc...  
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Dec 20, 2017  |  Posted by: 

According to a recently conducted survey, 57% companies said they expect speech analytics as a technology to increase sales and collections. This is expected due to the greater volume of data mined from calls, which will allow the organization to implement automation to some degree. They can also discover opportunities and id...  
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Dec 15, 2017  |  Posted by: 

Uniphore Software Systems, a leading software-based solutions provider in the Speech Recognition space consists of numerous teams operating across Chennai, Bengaluru, and Singapore. Let’s hear from Raj, as he talks us through what it’s like to be leading the Product Management team.

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Dec 12, 2017  |  Posted by: 

Chennai, December 12, 2017: Uniphore Software Systems today announced that it has made it to the 'League of 10' by NASSCOM as part of ‘NASSCOM Emerge 50 2017 Awards’. This award is part of marathon search for India’s most innovative top 50 emerging software product companies. Uniphore won in the category of Cloud and Big Data/Analytics, Mobility.

Dec 06, 2017  |  Posted by: 

Speech Recognition technology is a disruptive trendsetter in retail, finance and other consumer-based industries. Internationally, the market for the technology is estimated to grow up to 1.6 billion by 2020 according to Markets and Markets.

Versatility of Speech Analytics

As it...  
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Dec 04, 2017  |  Posted by: 

The past week was momentous for Uniphore. John Chambers (Executive Chairman, Cisco) joined us as the “Chief Guru” through his investment in our company.

The day started with a series of media interviews followed by the networking lunch with John Chambers. This saw participation from leading executives and technologists from the Indian corporate world.  John also took time out to interact with Uniphore’s le...  
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