Nov 17, 2017  |  Posted by: 

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experience a...  
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Nov 16, 2017  |  Posted by: 

  • 50% of companies cite “Discovering the root cause of customer experience failures” as the reason for deploying Speech Analytics Technology
  • Of 500 Respondents, 69% see ROI in 12 months of deploying Speech Analytics
 

CHENNAI, India – November 15, 2017: Uniphore Software Systems today released the “Executive Survey: Drive...  
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Nov 08, 2017  |  Posted by: 

Uniphore Software Systems, a leading software-based solutions provider in the Speech Recognition space consists of numerous teams operating across Chennai, Bengaluru, and Singapore. In our last publication, we introduced you to Srini – Principal Manager (Professional Services)This week, let’s hear from Ajay Srinivasan, Senior Manager-Finance, Admin & IT,...  
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Oct 30, 2017  |  Posted by: 

Delivering customer service at the lowest possible cost for years can give the necessary edge to a contact center. However, this requires a long-term strategy and focus on relevant technologies. Across industries, one sees the need to switch to a less people-dependent end-to-end process. Based on the logic we humans use, machines may be used to build their own intelligence from data in the near future. Within the next five to ten...  
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Oct 25, 2017  |  Posted by: 

Technology in contact centers evolves based on two primary factors: what enables a more seamless customer experience and what decreases the cost of delivering it. Remote services need to be equipped with mediums, such as mobile apps, social-media integrated platforms, and automated customer-service modules, which are now some new avenues that contact centers are taking to make operations cheaper and expand their reach.

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Oct 19, 2017  |  Posted by: 

The 13th edition of the Regional Contact Centre Symposium was held at the Grand Copthorne Waterfront in Singapore on 4th and 5th October 2017. Organized by the Contact Centre Association of Singapore (CCAS), the event witnessed participation from companies, leaders, and technologists from the Contact Centre industry around the globe.

This year, Umesh Sachdev, CEO ...  
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Oct 18, 2017  |  Posted by: 

A contact center is a powerful source of knowledge on what customers need, feel, and how they relate to a brand. The information generated from every interaction is a rich source of information. Processing it relevantly is vital for companies to take decisive action to ultimately improve business outcomes.

Technologies in contact centers over the last three decades have changed considerably. The early days saw th...  
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Oct 06, 2017  |  Posted by:   | 1 Comment

Uniphore Software Systems, a leading software-based solutions provider in the Speech Recognition space consists of numerous teams operating across Chennai, Bengaluru, and Singapore. In our last publication, we introduced you to Dr. Pat T. Pattabhiraman, Senior Vice-President – Core Technologies. This week, let’s hear from Srinivasa, as he talks us through wha...  
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