Jan 20, 2017  |  Posted by: 

The importance of “listening” to the customer is critical for any organization. The feedback provided by existing customers/clientele through various mediums is crucial since the “voice of the customer” is the key. The way stakeholders perceive and respond to underlying responses often dictates the way forward on nurturing existing and prospective customer base. Regardless of the size of the clientele, it pays to record and respond to custom...  
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Jan 18, 2017  |  Posted by: 

Technology continues to advance at lightning speed, contributing immensely to social and economic well-being. Over the last decade or so, Speech Recognition Technology has grown leaps and bounds, redefining the way humans interact with devices. It has helped the likes of individuals and enterprises to get access to curated information and insights without hassles.

The paper throws light on one of the fastest gro...  
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Jan 13, 2017  |  Posted by: 

When our employees at work look forward to something new at the office, we are there to bring some fun into workspace along with some yummy lunch. Yes !!! We celebrated the New Year's eve and Birthday Bash on 29th December 16 in Chennai. Our Media partner was Radio City and event partner was Sp!ze Events and Creatives.

  • RJ Bharath from Radio city and Savitha from Sp!ze events made the day a memorable one. Uniphoreans partici...  
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Jan 04, 2017  |  Posted by: 

Contact center operations are not only expensive but also fraught with compliance risk that can negatively impact an organization’s reputation, competitive standing, and revenues. A real-time Speech Analytics solution is a powerful tool for mining customer-agent interactions and driving actionable intelligence aimed at improving interaction efficiency, agent productivity, compliance and customer satisfaction. In a ...  
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Dec 29, 2016  |  Posted by: 

  • Ravi Saraogi, Co-founder elevated as the President, APAC region
  • Sanjeev Gadre takes over the COO role with immediate effect

Chennai, 29th December 2016: Uniphore Software Systems, Chennai-based speech recognition solutions company, after establishing a leadership position in the Indian market is now targeting Asia Pacific ...  
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Dec 23, 2016  |  Posted by: 

Uniphore organized a Women Employee Connect in December 2016 to value employees and also to help & motivate them in achieving personal and professional goals. Employee Connect 2-min This e...  
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Dec 22, 2016  |  Posted by: 

Understanding the intent and emotion hidden in customer conversations is a challenge.  For example, when a customer says “I am unhappy with the services and I want a quick resolution” - it is not only important to provide timely assistance, but also understand the customer’s true sentiment. With customer centricity fast becoming crucial to business success, it is important for organizations to mine customer interactions for valuable data. So how can you catch the informatio...  
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Dec 20, 2016  |  Posted by: 

The dominance of Data Analytics and Market Research for business use is undisputable. Trusted by thousands of enterprises worldwide, they continue to evolve as sophisticated tools with changing trends. In our ongoing series of blogs aimed at helping you make well-informed deployments for business insights, this article throws light on some of the most u...  
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Uniphore Software Systems Private Limited: Registered Office: No.08C, 8th Floor, IIT Madras Research Park | Kanagam Road, Taramani | Chennai – 600 113 | Tamil Nadu | India CIN: U72200TN2008PTC067459 Telephone No: 044 3065 5800 Fax No: 044 3065 5900 Name of the person who may be contacted in case of any queries or grievances on the landing/home page of the website: Ajay Srinivasan
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