Uniphore provides Indian language mobility solutions that help banks deliver enhanced self-service options to their customers. Speech-based banking solutions improve menu navigation through Speech Recognition and augment security through Voice Biometrics. Integrated with a core banking system, these unique offerings enable banks to nurture happy, loyal customers across the sociolinguistic spectrum in India.

Mobile Voice Banking

With Uniphore's voice-based mobile banking system, banks can empower their customers to transact in their local language using even the most basic mobile phone. Users simply call the system, authenticate their identity through Voice Biometrics, and enter the application. Then, using Speech Recognition, they engage in an interactive conversation to process their requested transaction. Operable across all platforms and devices, Mobile Voice Banking can help dramatically increase a bank's customer base, while reducing the costs of servicing customers in remote areas.

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Mobile Voice Wallet

Uniphore’s Mobile Wallet solution enables merchants to accept payments through any mobile phone. Users simply call the application and navigate the menu through spoken commands in their local language. Once the item for purchase is selected, they validate the payment through Voice Biometric-based authentication. Mobile Voice Wallet avoids the costs of paper-based payment systems, and enables merchants to steer clear of processing delays and fraudulent transactions.

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Contact Center Automation

Uniphore’s Contact Center solution uses speech technology to help automate a large part of customer interaction workflows. Customers can rapidly and securely access their account through Voice Biometrics-based authentication. They interact with a personalized, self-service system using Speech Recognition to navigate the bank’s menus in their local language. In addition to improving customer satisfaction, this automated solution diminishes operating costs and agent handling times.

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