Platforms

VoiceNet

“Using state-of-the-art Speech technology, VoiceNet empowers users to communicate and transact quickly and securely on any mobile phone."

In emerging markets, businesses encounter a variety of challenges in communicating with their employees and their customers. People in these settings often lack access to a connected computer, live in remote areas, have limited literacy skills, or are restrained by local language. Uniphore is determined to create and provide innovative tools and strategies for businesses to overcome these barriers.

Using state-of-the-art Vernacular Speech Recognition and Speech Biometrics, we invented VoiceNet, a Personalized Voice-based Information Retrieval and Transaction System (PVIT). VoiceNet allows businesses to engage with their employees and clients quickly and securely using their mobile phones. The technology empowers customers to exchange information with companies and complete financial transactions in their local languages and from their homes. They can also listen to important information on demand by calling a hotline, answering a set of questions, and receiving sophisticated responses specific to their individual needs. VoiceNet also enables business employees to access information relevant to their particular responsibilities. They use voice inputs to perform complex reporting, survey administration and data collection

Technology

VoiceNet combines Uniphore’s unique algorithms with Interactive Voice Response (IVR), Automated Speech Recognition (ASR), Voice Biometrics, and Text to Speech (TTS). The result is the ultimate voice communications platform, including: customizable profiles, transactions, information on demand (PULL), alarms (PUSH), interactive conversations, and voice recordings.

Features and Benefits

Our innovative technology creates opportunities for businesses that they have never before experienced in working with disconnected populations of India:

Communication of thorough, accurate, and compelling information is critical to the success of every business. However, enterprises often struggle to gather and send data to their clients in cost-effective ways. This is particularly challenging in remote areas, where Internet access and literacy are often lacking.

Uniphore wants to give businesses the power to easily capture and deliver dynamic and interactive information. We created the Mobile Interface to Enterprise Database, or MINED, which uses GPRS applications on mobile phones to share voice and text content amongst business employees and outside customers. Our clients use M-CAS – the Mobile Control and Access System –to control the tasks carried out on these GRPS applications, as well as Uniphore’s Voice applications.

With MINED, businesses use mobile phones as far-reaching data collection tools. At the office, companies create forms with drop-down menus, pictures uploads, text inputs, and voice memos. Field workers then access these customized forms as a GRPS application on any low-end phone, gather the appropriate data, and instantaneously send the information to a centralized database. To target problems with consistency of connectivity, data can be entered both online and offline. Furthermore, phones that don’t have GPRS capability can record data through voice on VoiceNet. At the business end, administrators use M-CAS to define access for users, upgrade applications, add new forms, and track user activities. The usability of M-CAS enables companies to easily manage and scale up their data collection and dispersal activities.

Technology

With any Java-enabled phone, users enter data, voice, or picture inputs into pre-created forms through a GPRS Application. Phones that are lacking GRPS capabilities instead use Interactive Voice Recognition (IVR) to gather the same information through spoken surveys. All this content is gathered and stored in MINED. Businesses then access, alter, and add to this database of information through M-CAS. As a platform, M-CAS has the following capabilities:

• User management console to register, edit, view, delete and categorize users
• Form scheduler, to arrange text/voice forms to field officers
• Form management console to manage, activate, and deactivate forms
• Real-time reports, exportable to excel and HTML formats
• Notifications

Features and Benefits

The unique features of M-CAS allow businesses to gather and disperse information, quicker, cheaper, and more effectively.