Products and Solutions
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Uniphore has a vision of connecting businesses to millions of people through mobile solutions, overcoming each and every barrier to effective outreach and service delivery. To fulfill this goal, we have developed a variety of innovate products, all built on our robust mobility platforms, VoiceNet and M-CAS. Today, our products are expanding and enhancing the reach of businesses across a wide spectrum of industries, including: Finance, Agriculture, Retail, Education, Employment, and Healthcare.
Mobile Voice Banking
“Mobile Voice Banking uses a universal human Asset – speech – to enable secure banking and commercial transactions on any basic mobile phone”
Who uses it:
- Financial institutions that want to expand their services to new customer segments where they do not have a physical presence
- Public institutions engaged in financial transfers to people in remote areas
- Mobile commerce providers and FMCG companies seeking a secure payment systems
What it does:
This suite is a comprehensive solution that enables users to conduct banking and commercial transactions using any basic mobile phone. Customers simply call the system and authenticate their identity through Voice Biometrics. Then, using Speech Recognition, the system engages the user in an interactive conversation to process their requested transaction.
The Mobile Voice Banking System can be used in both assisted mode transactions and self-service mode transactions. In the first option, Business Correspondents or local agents carry out banking services and financial transactions with customers on behalf of financial institutions and businesses. Once the transaction is complete, the system immediately issues a receipt to the agent’s Bluetooth printer. Financial institutions can control and support local agents through cash management, customer limits, settlement and reconciliation, and instantaneous reporting.
For self-service transactions, the customer’s identity is linked to their bank account, and they need nothing more than a mobile phone and their voice. All transactions occur in the real-time, have local language options, and provide customers with account updates through voice and SMS alerts.
Mobile Voice Banking System readily integrates with banks, aggregators and other m-commerce service providers, supporting real-time transactions and accounting. It is capable of transacting with all ISO 8583 systems. Currently, this solution is facilitating banking services, such as deposits, withdrawals, loans, welfare transfers, and remittances; financial products, such as insurance and mutual funds; m-commerce services and utility payments.
How businesses benefit:
- Massive potential in expanding customer base
- Cost savings by using an agent rather than setting up a physical presence
- User-friendly system, even for semi-literate users
- Enhanced transaction security through Voice Biometrics
- Seamless integration with banks and service providers
- Multilingual options create vast outreach capabilities across India
- When Voice is used to verify the user, no capex invetment at the POS is needed, apart from his own mobile phone (This is not the case with other biometric verification systems, such as fingerprints)
- Robust monitoring and analytics features of all transactions completed with this product
Mobile Billing Management System
“MBMS provides businesses with a low-cost mobile platform to enable electronic cash management for commercial payments”
Who uses it:
- Companies in need of secure, low-cost payment collection channel
- Businesses looking to enhance their reach to new customer segments where they do not have a physical presence
What it does:
MBMS facilitates retail distribution through electronic cash management. Using this solution, businesses in a specific locality act as the payment collection channel for other companies who are not situated in that area, or who don’t have a their own billing system. The collection company processes the payment using Voice Biometrics to authenticate the identity of the customer, and they send it to the head office for settlement of payments. This electronic cash management is performed efficiently and economically on a standard, low-end mobile phone.
Overall, MBMS provides businesses with a low-cost mobile platform to enable commercial payments in a secure and efficient way. The solution can be integrated with any interface to track and analyze customer transactions and important trends.
How businesses benefit:
- Enhanced reach for various products and services to remote areas
- Cost savings through a pre-established payment channel
- Multilingual options create vast outreach capabilities across India
- High security of transactions with Voice Biometrics
- Robust monitoring of customer profiles and trends
Mobile Content Management System
“MCMS allows businesses to deliver information to their customers and employees in real-time through voice, SMS, and GRPS channels.”
Who uses it:
Businesses across every industry that want to…
- Provide timely and personalized information to customers through mobile phones
- Perform data bursts to the public in a convenient and cost-effective way
- Create a robust database of information for customers on their mobile phone
- Develop awareness of products and services through advertising to mobile phones
- Analyze how customers are interacting with their content
What it does:
MCMS is an application that allows businesses to deliver information to their customers and employees in real-time. Using MCMS, a company can send customized information out to particular users directly on their mobile phone through voice messages, SMS, or on GPRS applications. For example, a business may want to update its employees with a new directive, or update its customers on a promotion currently going on.
Companies can also create a digital information database so that users can call a number or log onto an app to search for specific information. Using advanced Speech Recognition technologies, the system interacts with customers in a natural dialogue, helping customers to browse the information organized in categories and sub-categories until they arrive at the particular content they are searching for. If the desired information is not available, users can generate their own content and queries in the system.
With MCMS, administrators have complete editorial control over data, and they can manage subscriptions for registered users. This product can be integrated with any interface to pull and analyze important data, such as customer history or most viewed content.
How businesses benefit:
- On-demand, 24/7 access to customized and relevant information for customers
- Service delivery enhanced, empowering all users to interact with the application through their preferred communication style (Voice, SMS, or GPRS)
- Advanced Speech Recognition technologies accurately understand and respond to spoken inquiries
- Information can be added on-the-go and in real-time
- Not limited by lack of connectivity to the Internet, as the application can also be utilized through voice and SMS
- New advertising opportunities through information blasts to mobile phones
- Lead generation through customer inquiries
Customer Engagement with the Information Database:
