Speech Recognition

What it is:

Speech Recognition is the ability of a machine or program to receive and interpret dictation, or to understand and carry out spoken commands. Uniphore’s Speech Recognition technology understands and responds to the particular characteristics and nuances of 11 languages and a wide variety of Indian. Our speech-based applications enable businesses to meet the needs of their diverse customer base, facilitating vast global reach through local access. With this technology, customers across India can now use their mobile phones and their native language to obtain information and conduct business easily and efficiently.

How it works:

Speech recognition technology breaks down speech into chunks of data that a computer can analyze and interpret. Uniphore’s advanced technology uses background noise cancellation, semantic interpretation, and grammar specification to offer the most state-of-the-art products and services. The result is extremely high voice recognition accuracy that enables natural, human-like conversations and satisfying mobile interactions.

Why Uniphore uses Voice Vernacular:

In mobile interactions, Speech Recognition is a critical factor in achieving excellent service delivery and high customer satisfaction. Multi-lingual, phone-based interactions provide diverse customers with convenient access to information, transactions, and customer service at all times.
Natural language processing creates intelligent conversations for callers, where they effortlessly perform their desired task. The high accuracy and reliability of our speech recognition technology enables businesses to provide their customers with a satisfying and rewarding interaction experience.

Uniphore’s Speech Recognition technology also produces massive cost savings for our customers. Speech-based applications with advanced language facilities deliver better performance results, including higher automation rates, reduced call length, and fewer opt-outs. Furthermore, using voice vernacular, businesses have the power to employ local-language people, rather than setting up a physical presence in a remote area. Our speech recognition capabilities therefore increase the efficiency of businesses and save them considerable time and money.