Convert Customers to Evangelists using Speech Analytics
auMina, Uniphore's speech analytics software enables contact centers drive critical business goals by analyzing existing speech data to build statistically strong customer response function models and enrich it with ongoing data to predict outcomes and prescribe likely successful customer engagement process.
Webinar: 4 Ways to Improve Contact Center Effectiveness
Step by step approach on how contact centers can improve agent quality, deliver consistently good service and enhance customer engagement
Webinar: How Banks Can Defend Against Fraud
Learn how Voice Biometrics technology can help banks build a fool-proof authentication environment & eliminate identity theft & frauds
Improve Contact Center Satisfaction Index in 2015
Uniphores Speech Analytics suite offers integrated mining and analytics solutions for spoken conversations to provide insights for improving agent quality and customer experience, identifying revenue generation opportunities and managing risks and compliance.