The digital consumer today wants faster responses and no longer want to be on hold for a contact center agent or wait for an e-mail response. They want solutions to their problems interactively as well as anytime, anywhere access. Akeira, Uniphore’s Virtual Assistant software, provides a premium consumer self-service experience through an intuitive voice interface. Akeira provides natural, multi-turn and contextual dialog to consumers across a variety of interaction channels to handle unstructured queries eliminating deep-rooted IVR menus.
Akeira allows consumers to ask questions in their natural language, and get the desired answer regardless of the many ways the question may be asked. Akeira today has become the gold standard in superior customer experience management. It provides support for more than 25 global languages and more than 150 dialects.
Uniphore’s Akeira processes queries using natural language processing, and instantly provides customized and precise results by parsing natural language questions and matching these questions with a single correct answer. It also acts as a 24×7 online research agent, delivering real-time, actionable voice of the consumer insights to enterprise clients. Akeira is particularly effective when used in specific domain scenarios, such as industry verticals or in specific use-cases. It also offers other benefits such as:
Akeira can be deployed on enterprise websites, mobile apps, in contact center environments or even via web enabled kiosks – wherever customers go for self-service answers. It offers advanced semantic processing that can recognize complex grammar structures of major international languages as well regional languages. Akeira also enables deeper context-aware user profiling by gathering information about the mood and emotions of your callers.