Conversational Automation with Uniphore and Amazon Web Services (AWS)

Unlock the value of every conversation

Transform Customer Experience with Uniphore on AWS

As more companies are moving to the cloud for its agility, scalability, ease of management, and availability of new technologies, it’s important to choose a conversational AI and automation platform that is designed for use in the cloud.

Uniphore’s conversational AI and automation platform uses AWS cloud infrastructure and combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries. Uniphore on AWS offers better accessibility, usability, security and helps you leverage the elastic scalability of the cloud.

Uniphore’s Conversational Automation Enhances Amazon Connect on AWS

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service. Out of the box, Amazon Connect lets you build reliable and inexpensive automatic calling services on AWS. Uniphore brings Amazon Connect to the next level by being plug and play and highly scalable due to AWS Cloud infrastructure and computing capabilities, giving customers a better customer engagement platform with real-time agent guidance, multi-modal guidance, shared flows and business logic, and multi-intent call Categorization/Disposition. With Uniphore on Amazon Connect customers can dramatically reduce agent onboarding time, manual after-call work, and error rates—all while improving first contact resolution and the overall agent and customer experience.

Uniphore on Amazon Connect Gives You Full Flexibility on How You Optimize Your Call Center

Uniphore offers three key solutions on Amazon Connect – U-Self-Serve, U-Assist, and U-Analyze. With the Amazon Connect integration Uniphore accesses real-time audio and agent events through Amazon’s Kinesis data stream. Listening to 100% of all conversations across voice and text, to identify emerging trends, patterns, and opportunities for improving both the customer and agent experience. This offers Amazon Connect customers full flexibility in choosing where to start or continue optimizing the agent experience. With Uniphore Amazon Connect customers can dramatically reduce agent onboarding time, manual after-call work, and error rates—all while improving first contact resolution and the overall agent and customer experience.

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Sources:
1 Amazon Connect https://aws.amazon.com/connect/