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Uniphore Recognized as a Leader in Latest Opus Intelliview Report on Enterprise Intelligent Assistants in Conversational AI

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Uniphore and Workair Partner to Bring Enterprise AI to Ireland

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Uniphore Advances Enterprise AI with Next-Generation X Platform Capabilities

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Uniphore Named One of the Fastest-Growing Companies in North America on the 2023 Deloitte Technology Fast 500™

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Uniphore Recognized in 11 Gartner® Hype Cycle™ Reports

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INDUSTRY SPOTLIGHT

ANZ Partner Marketing Series

Solutions for Telcom & Utilities

Tuesday June 6, 2023

3:00pm - 3:45pm New Zealand
1:00pm - 1:45pm Australia
11:00am - 11:45am Phillippines/Singapore
8:30am - 9:15am India (Bangalore/Chennai)
7:00am - 7:45am UAE (Dubai)

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CX is the biggest driver of customer loyalty

With more competitive packages and options available, subscribers are more empowered now than ever. In fact, four out of five consider alternative providers after a single bad experience. How can providers gain—and maintain—an advantage in today’s highly competitive market?

Join us for this 45min session and learn how you can help your customer by

  • Using real-time sentiment, emotion and intent analytics to better understand customer context and drive empathy
  • Guiding agents toward next-best actions with in-call coaching alerts that accelerate resolution and pinpoint cross-sell and up-sell opportunities
  • Identifying customer and agent-centric patterns across voice, email, text or chat to eliminate friction in the customer journey
  • Automating after-call work (ACW), including call summarization, CRM updating and executing follow-up actions
  • Automatically managing promises made on calls, such as ordering replacement parts, scheduling service calls and more.
  • Analyzing unstructured data from 100% of customer conversations to reduce customer churn, drive compliance and optimize contact center operations

Real results from real telecom leaders

Leading telecommunications providers, including DirecTV, Cox Communications and Telefonica, rely on Uniphore’s conversational automation platform to build customer satisfaction, engagement and retention and drive revenue growth. These providers—and hundreds just like them—have differentiated themselves as digital-first leaders by:

One of the world’s largest telecommunications providers

achieved dramatic results with Uniphore, including:

30%

reduction in after-call work (ACW)

80%

call summary accuracy on 90% of calls

60 seconds

cut from repeat calls

with after-call agent assistance and automation.

Register now

Speakers

Brad May

Industry Principal – Communications, Media & Technology

Brad has over 29 years’ experience across business & technology consulting, technology delivery, sales, and product management at Accenture, Siebel Systems, Oracle, C3 AI and now Uniphore. Brad has spent the last seven years focused on helping clients adopt Conversational AI and Automation solutions, leveraging artificial intelligence, machine learning, advanced analytics, and RPA to create new experiences across customer journeys such as sales, care, retention and field service.

About Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

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