With more competitive packages and options available, subscribers are more empowered now than ever. In fact, four out of five consider alternative providers after a single bad experience. How can providers gain—and maintain—an advantage in today’s highly competitive market?
Join us for this 45min session and learn how you can help your customer by
Leading telecommunications providers, including DirecTV, Cox Communications and Telefonica, rely on Uniphore’s conversational automation platform to build customer satisfaction, engagement and retention and drive revenue growth. These providers—and hundreds just like them—have differentiated themselves as digital-first leaders by:
achieved dramatic results with Uniphore, including:
reduction in after-call work (ACW)
call summary accuracy on 90% of calls
cut from repeat calls
Industry Principal – Communications, Media & Technology
Brad has over 29 years’ experience across business & technology consulting, technology delivery, sales, and product management at Accenture, Siebel Systems, Oracle, C3 AI and now Uniphore. Brad has spent the last seven years focused on helping clients adopt Conversational AI and Automation solutions, leveraging artificial intelligence, machine learning, advanced analytics, and RPA to create new experiences across customer journeys such as sales, care, retention and field service.
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.