PRODUCT RELEASE UPDATE

ANZ Partner Enablement Session

Uniphore Quarterly Product Release Update
X-Platform

March 31, 2023 10am - 10:30am (Sydney/Melbourne)

Innovation at Uniphore across the Conversational AI product suite 
X-Platform

We would like to extend an invitation to you to join our quarterly 30 minute update call to get you up to speed on the latest Uniphore X-Platform Product Release functionality and application.

The Uniphore X-Platform brings together next-generation AI and automation into a single platform to optimize your company’s most important asset: conversations.

AI and Automation
for the Contact Center

Conversational AI
Listen and understand
  • Advanced NLU
  • Proprietary ASR
  • Machine Learning
  • Pre-built AI Models
Emotion AI
Respond with empathy
  • Computer Vision
  • Sentiment Analysis
  • Tonal Analysis
  • Emotion Detection
Intuitive Journey Designer
Omnichannel​

Emotional Intelligence
for Sales Teams

Knowledge AI
Share
information
  • Cognitive Search
  • Semantic Understanding
  • Knowledge Extraction
  • Contextual AI
Automation
Take action
Fulfill promises
  • Guided Workflows
  • Desktop Automation
  • Promise Tracking
  • Promise Fulfillment

Speakers

Kimberlee West

Director, Product Marketing

Kimberlee is Director of Product Marketing at Uniphore. Kimberlee leads a team helping to bridge the gap between humans and machines using voice, AI, and automation to ensure that every voice, on every call, is truly heard. With over 10 years of experience in B2B and B2C marketing, Kimberlee has a deep understanding of the importance of customer service and shares practical guidance on how companies can use technology to prioritize both customer and employee experience.

About Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

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