Arabic Conversational
AI Week



Address Hotel, Dubai Marina, UAE



Burj Rafal, Riyadh, Saudi Arabia

Conversational AI: Reimagining Personalized Customer Experience in Arabic

The new age customers in their day-to-day activities are far less concerned with the business efficiencies than enjoying a seamless and efficient experience with the brands they interact with.

However, consumers are now expecting faster and more personalised value driven responses from companies to resolve issues and find out information.

Solving this issue would clearly increase a company’s competitive advantage, but to achieve this, it requires them to focus on every experience, every emotion and develop a system that works for them in the manner that customer wants.

A new era of voice technology is here – Conversational AI has developed significantly in the last decade. With the help of automated speech recognition (ASR), natural language processing (NLP) and natural language understanding (NLU), it has become more easier to understand human speech, interpret it and respond to users with accurate answers.

This session will focus on the unique, knowledgeable insights on how automation Conversational AI will lead to delivering an unmatched experience.

Abstract, Talking points and Questions

Customer interactions form the foundation for customer happiness – and that’s true for any business in any industry. Conversational artificial intelligence (AI) is leading the way to provide delightful customer experiences and gather data on what brings customers real value and how customers are interacting with the business. Brands across the globe are thriving to deliver impeccable experiences and have loyal customers but delivering these experiences is not possible until brands don’t understand the emotions behind each experience and deliver value in the manner which their customers prefer.

Uniphore Arabic Conversational AI Week will reflect on the unique, knowledgeable insights on how automation, analytics and NLP will lead to happier customers, more sales, and a better reputation for Arabic consumers

Join us to Learn About

How Conversational AI is driving revenue, improving customer satisfaction, and reducing costs?

Examples of AI that are achieving extraordinary results in many different industries and use cases

How domain-specific conversational AI can understand, optimize, and automate human-to-human conversations in their preferred language


Anil Kumar

Sr Director Middle East, and Africa

Anil Kumar is a Middle east veteran with over 20 years in the region having successfully founded 2 Ventures as an entrepreneur. He is known to be an avid evangelist for AI, Machine learning and Language trends in Digital and Web transformation that drive commerce across the spectrum of Enterprises. His experience has spanned Banking, Telecom, Government, Retail, driving Digitally enabled Customer experiences across the Technology spectrum.

Mohammad Zughayer

Director, Middle East, and Africa

Mohammad has a proven management track record and over 17 years of experience driving sales growth in the technology industry, including contact centers, Artificial Intelligence customer interaction, and digital transformation specially in the Middle East region. He was last with Arabot leading the Business for Arabic chat bot solution.


Day 1

Re-engage over shisha: One on one meetings with existing opportunities and partners

VIP Dinners
6:30 PM

Meet and Greet

6:45 PM


7:00 PM - 7:15 PM

Uniphore Arabic Conversational AI Introduction

7:15 PM - 8:00 PM

Shisha/Wine will be served, and conversations will be taken place at the tables

8:00 PM


9:00 PM

Closing Remarks

Day 2




Welcome Note by Uniphore


Keynote Presentation Arabic Conversational AI – The future of CX is now the present
Mohammad Zughayer, Director of Sales – Uniphore


Panel Discussion

Conversational AI: Reimagining Personalized Customer Experience to deliver value driven ROI

Panel Moderator
Anil Kumar, Sr. Director Sales




Thank you Note


5 Conversations and Lunch

Day 3

Partner led luncheon – Industry focused boardroom discussion

11:00 – 11:05


11:05 - 11:20

Partner Introduction

11:20 AM - 11:40

Intelligent CX with Uniphore – Anil Kumar, Sr. Director Sales, Uniphore

11:40 – 11:50


11:50 – 11:55

Thank You Note

12:00 Noon

Conversations with Lunch