Case Study

Leading US Health Insurance Brand increases its agents’ productivity by automating mandatory tasks with Uniphore’s auMina™


The claims processing department of the Health Insurance Brand works for organizations to ensure that their employee claims are processed efficiently. The company was unable to monitor high call volumes manually to capture important information accurately from the customers’ voice data.

Download the case study to find out how auMina™ empowered the company to transform agents’ performance by automating mandatory tasks.