Field force automation – Tips & Tricks

Much of the success of an enterprise, a service provider in particular, depends on customer satisfaction. Field force automation is one of the ways of ensuring it.  The goal is higher quality, more meaningful engagement, better information, better timing, and above all, a more proactive and responsive company culture. A recent study reports that a 5 percent improvement in customer retention could increase profits by as much as 85 percent. CIOs everywhere are trying to find innovative ways to enhance customer loyalty, increase revenue, and improve productivity.  Consider the following scenarios: 506Read more »