Re-energize your customer experience through Speech Analytics

Re-energize your customer experience through Speech Analytics

What do we know about customers? How do we address their challenges of using our services/products? These are the two elemental questions that businesses try to solve by employing a customer contact center. But are they (contact centers) really serving this purpose? Some of the interesting customer experience reports tell that poor customer experiences in contact centers are becoming the key reason to lose existing customers and potential new buyers. Global Customer Service Barometer says, ‘Consumers are 2 times more likely to share their bad customer service experiences than they are to talk…Read more »