Uniphore brings executive leadership focus to APAC market

Ravi Saraogi, Co-founder elevated as the President, APAC region Sanjeev Gadre takes over the COO role with immediate effect   Chennai, 29th December 2016: Uniphore Software Systems, Chennai-based speech recognition solutions company, after establishing a leadership position in the Indian market is now targeting Asia Pacific to further expand its footprint. In order to focus on the expansion, Ravi Saraogi, Co-founder of Uniphore, has been elevated as the President, APAC region and will now be based in Singapore. Sanjeev Gadre, currently the CMO, will take over from Ravi as the new COO. Ravi…Read more »

Women Employee Connect – December 2016

Uniphore organized a Women Employee Connect in December 2016 to value employees and also to help & motivate them in achieving personal and professional goals. This event was an open forum where discussions on enhancing skills and challenges faced by women employees were held with an intent to help them in achieving solutions to the problems and challenges in day to day life. Connecting employees emotion Overcoming their fear Nurture them as family member Note the small actions and assess their sentiments Evolve them as a brand ambassador Communicate with them openly Trusting…Read more »

Are You Listening to The ‘True Voice’ of Your Customer?

Understanding the intent and emotion hidden in customer conversations is a challenge.  For example, when a customer says “I am unhappy with the services and I want a quick resolution” - it is not only important to provide timely assistance, but also understand the customer’s true sentiment. With customer centricity fast becoming crucial to business success, it is important for organizations to mine customer interactions for valuable data. So how can you catch the information that your agents might miss? Don’t Just Listen. Go deeper with Speech Analytics Speech analytics can help you…Read more »

Data Analytics vs Market Research – Comparison

The dominance of Data Analytics and Market Research for business use is indisputable. Trusted by thousands of enterprises worldwide, they continue to evolve as sophisticated tools with changing trends. In our ongoing series of blogs aimed at helping you make well-informed deployments for business insights, this article throws light on some of the most underlying elements of these data procurement tools. The section below offers a detailed comparison between two of the most powerful data gathering tools on specific characteristics. 1) Storage Point Data Analytics: Involves processing and mining huge tracts of data…Read more »

Data Analytics or Market Research? How to Choose the Right One

Solving business problems and making decisions have become a complex task, owing to multiple micro/macro level influences. To add impetus to this critical area of the business, data insights are paramount. Data Analytics and Market Research Data are two of the most reliable tools in this regard. In this blog post, let’s understand the situations under which the application of one of these tools is more optimal over the other. 1) Understanding the Market Sentiments If the purpose of the project is to dig deeper into the market to understand the sentiments and…Read more »

Back to the Future: What’s Driving the Growing Demand for Advanced Speech Analytics?

Despite the increasing number of digital channels, consumers crave human touch in communication. This is precisely what’s driving the growing demand for speech analytics solutions. 49% of respondents in a survey of 500 contact center firms with revenue of over USD 50 million had already deployed speech analytics solutions.  Enterprises and companies of all sizes appreciate Speech Analytics solutions as calls coming into the contact center do not always follow a linear path. Depending on the nature of the issue and the caller, it can change directions, resulting in an unorganized audio track…Read more »

The Promise of Speech Analytics: A Real Time Game Changer for Call Center Operations

You’ve heard statistics like these before - it takes 12 positive experiences to make up for one negative experience; news of bad customers reaches twice as many ears as praise for good service; it is 6-7 times more expensive to acquire a new customer than it is to keep one. It’s clear that with customers calling the shots, contact centers will need to evolve from support centers to customer experience centers or face the risk of extinction. So, how can businesses deliver superior customer experience and engagement? To start with, they need deep…Read more »

Uniphore wins Best Enterprise Startup Award

The award conferred by The Smart CEO - Startup50 recognizes India’s top 50 startups Chennai, 26th October, 2016: Uniphore Software Systems, Chennai-based speech recognition company was adjudged as the Best Enterprise Startup by The Smart CEO – Startup50 awards held on 21st October, 2016 in Bangalore. The award honors startups based on their entrepreneurial abilities to scale up their ventures and effectively build their businesses and creating value for investors, customers, employees, and other stakeholders. At the second edition of Startup50 Awards, 50 startups from across sectors were recognized based on multiple criteria including…Read more »

Uniphore Launches Advanced Version of its Speech Analytics Software

~ auMina 2.4 drives business outcomes by addressing core business issues. Chennai, 12 October2016: Uniphore Software Systems, a Chennai-based Speech Recognition Solutions Company, today announced the availability of the next version of their popular speech analytics solution, auMina. auMina version 2.4 introduces first of its kind innovation of business packs, specifically designed to drive a set of business outcomes by providing predictive and prescriptive insights from data. The latest version enables quicker value realization through faster and standardized deployments by leveraging intelligence gained from multiple deployments. This release introduces 2 new business packs:…Read more »

Uniphore’s Umesh Sachdev Recognised as the ‘Next Generation Leader’ by TIME

New Delhi, 21 June, 2016: Umesh Sachdev, CEO and Co-founder of Chennai based Speech analytics company, Uniphore Software Systems has been recognised among the ‘Next Generation Leaders’ by the prestigious TIME Magazine. The annual list selects 10 individuals who are doing impactful things in their respective fields from various faculties across the globe, and are effectively changing the world. Umesh Sachdev, 30, was selected for his work towards “Building a Phone That Can Understand Almost Any Language”. Uniphore’s Akeira, a virtual assistant allows consumers to ask questions in their language of choice, and…Read more »
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