Reasons Why Virtual Assistant is a Preferred Replacement for Conventional Customer Support Channels

Introduction to Virtual Assistant In line with the ever-changing dynamics of customer experience, business enterprises are scouting for technologies which offer a fine-tuned approach to nurturing and retaining the clientele. Virtual Assistant is one such offering from the Speech Recognition technology stable which bids to replace conventional channels of customer support. Also, known as Voice Assistant/Intelligent Personal Assistant, the Virtual Assistant offers intelligence based response and actionable options through a voice interface. It extends a plethora of benefits to the customer-facing organization such as cost optimization and improved service experience. The section below…Read more »

Women Employee Connect and Women’s Day Celebration – March 2017

International Women’s Day is celebrated on March 8 worldwide, commemorating the political, social and economic achievements of women. Over the decades, the objectives of Women’s Day celebration have evolved. It has embraced culture and ethnicity to emerge as a celebration of appreciation, respect, and love towards women. Uniphore’s female brigade organized Women Employee Connect on March 8. This monthly event began with a speech on importance and empowerment of women by Harini from the HR team Later, the volunteers conducted games where all participated with enthusiasm The event concluded with the “Potluck” with some lip-smacking…Read more »

Monthly HR Update – February 2017

There were a series of activities and events conducted by the HR team across Chennai and Bengaluru offices of Uniphore. Starting February 2017, all HR and employee related events will be showcased in the form of a Blog article. Here is how Uniphoreans spent time off work in Feb 2017 to celebrate the spirit of coming together and raising the bar. Women Employee Connect This monthly event was conducted during Valentine's week in Chennai. Excerpts from the event below. Love blossoms everywhere and Uniphore is not an exception! The Valentine's Day celebration had…Read more »