Decoding Contact Center Interactions: A Gold Mine in Business Intelligence

Customer relations can either make or break an enterprise’s profitability. Since customers are increasingly opting for the digital route to communicate with a brand, decoding contact center interactions can unveil valuable insights for business to track the consumer pulse. Contact center interactions offer consumers a platform to resolve their grievances faster, get their queries addressed, and obtain advice and product information. They enable enterprises to communicate effectively with their consumers, enhancing relationships and building brand loyalty. Successful enterprises are now using smart communication tools that can decode insights from such interactions, providing better…Read more »

Uniphore Software Systems Strengthens Leadership Team

Brings onboard industry veterans as Sr. VP Core Technology and India Business Head Chennai, June 7, 2017: Uniphore Software Systems, a Chennai-based speech recognition solutions company, announced appointments of Dr. Pat T. Pattabhiraman as Senior Vice President, Core Technology, and Ravi Kompella as the India Business Head. Speaking on the appointments, Umesh Sachdev, CEO & Co-founder, Uniphore Software Systems said, “We are excited to have Dr. Pattabhiraman and Ravi join Uniphore’s leadership team. Their vast experience and understanding of the industry will be a huge asset to the company. I am looking forward…Read more »