John Chambers, Chairman of USISPF and Executive Chairman of Cisco, to be Uniphore’s Chief Guru

John Chambers has picked up 10% stake in Uniphore Software Systems Investment part of Series B funding raised by Uniphore Software Systems Existing investors, including IDG and IIFL participate in the new round   New Delhi, India – November 30, 2017 – Uniphore Software Systems, leading software product vendor in the speech analytics and virtual assistant verticals today announced that it has successfully closed its Series B round of funding. The series saw participation from most existing investors including IDG Ventures who led the previous round. The highlight of the Series B round…Read more »

Executive Survey: C-level Executives in India share their Speech Analytics deployment experience

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experience and delivering a return on investment. Speech Analytics has been breaking new grounds across geographies. This is evident from the two of the most significant “Key Findings” from the survey.…Read more »

These 5 Best Practices Can Take Your Customer Service Automation to The Next Level

The customer is always right. How many times have we heard that! Various advancements in technology over the years have seen customer-service interactions get transformed majorly and reach heights that were never attained before. Companies are always on the lookout for ways to add conversational interfaces to static self-service content and the demands of customers are on the rise. Let us have a look at some of the ways in which customer-service automation can be taken to the next level. Establishing the right channels It is necessary to remember and understand the lifestyles…Read more »

Rewards & Recognition – Q2 FY 2017-18

Uniphore recently celebrated Rewards and Recognition program for the second quarter of 2017-18 across its offices. The R & R program is a quarterly affair where outstanding employees and teams are recognized for their relentless efforts across various aspects of business operations. Uniphoreans gathered together for the R & R ceremony in Chennai & Bengaluru.  During the gathering, we celebrated the arduous work of employees by rewarding them. Below are a few glimpses of the event. For pictures and updates, follow us on Instagram Uniphore is hiring across functions in multiple locations. Visit our Careers Section to learn about…Read more »

Executive Survey: Reasons why Companies are Deploying Speech Analytics

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experience and delivering a return on investment. Companies around the globe are increasingly getting conscious about including Speech Analytics as a part of their omnichannel analytics strategy. The is evident from…Read more »

57% Companies in India Expect Speech Analytics to Increase Sales and Collections

50% of companies cite “Discovering the root cause of customer experience failures” as the reason for deploying Speech Analytics Technology Of 500 Respondents, 69% see ROI in 12 months of deploying Speech Analytics   CHENNAI, India – November 15, 2017: Uniphore Software Systems today released the “Executive Survey: Drivers for Deploying Speech Analytics -2017”. A market report Commissioned by Uniphore Software Systems and conducted by Opus Research, highlighted the growing importance of deploying speech analytics to significantly improve Sales and Collections. According to the research, in India, amongst the primary drivers to deploy…Read more »

Meet Ajay – Sr. Manager (Finance, Admin & IT)

Uniphore Software Systems, a leading software-based solutions provider in the Speech Recognition space consists of numerous teams operating across Chennai, Bengaluru, and Singapore. In our last publication, we introduced you to Srini – Principal Manager (Professional Services). This week, let’s hear from Ajay Srinivasan, Senior Manager-Finance, Admin & IT, who leads the all-important finance function- the life-blood of any business. About Ajay  With 11 years of rich experience in IT companies (Keane, Secova & Uniphore), Ajay is a new-age finance and accounts professional. Be it budgeting and forecasting or finalization of accounts or financial…Read more »