Executive Survey on Speech Analytics: Two Third of Companies Saw ROI within a Year

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experience and delivering a return on investment. ROI justifies Spending on Speech Analytics Respondents cutting across regions have been buoyant about realizing ROI as expected. This is evident from the findings…Read more »

This is How Speech Recognition Can Help Save Dollars for Companies

According to a recently conducted survey, 57% companies said they expect speech analytics as a technology to increase sales and collections. This is expected due to the greater volume of data mined from calls, which will allow the organization to implement automation to some degree. They can also discover opportunities and identify the shortcomings in customer service, and then respond quickly to market needs. Why cost matters so much Customer service is a vital part of consumer businesses like Finance, Manufacturing, and Sales. But for millions of callers, even hundreds of thousands of…Read more »

NASSCOM Recognizes Uniphore in the ‘League of 10′ Companies in 2017

Chennai, December 12, 2017: Uniphore Software Systems today announced that it has made it to the 'League of 10' by NASSCOM as part of ‘NASSCOM Emerge 50 2017 Awards’. This award is part of marathon search for India’s most innovative top 50 emerging software product companies. Uniphore won in the category of Cloud and Big Data/Analytics, Mobility.  Uniphore presented its flagship product ‘auMina’, to a panel of a jury that rated and ranked the company among the ‘League of 10 companies’ of the year. auMina is a speech analytics solution that mines speech…Read more »

Trends Affecting Global Acceptance of Speech Recognition Products

Speech Recognition technology is a disruptive trendsetter in retail, finance and other consumer-based industries. Internationally, the market for the technology is estimated to grow up to 1.6 billion by 2020 according to Markets and Markets. Versatility of Speech Analytics As it is relatively easier for machines to gain awareness on and decipher between hundreds of languages, Speech Recognition technology is playing a key role in multinational companies. This extends beyond consumers and everyday shoppers. In India, for example, where its massive agriculture industry is still in need of a modern setup, speech analytics…Read more »

All About John Chamber’s Investment in Uniphore

The past week was momentous for Uniphore. John Chambers (Executive Chairman, Cisco) joined us as the “Chief Guru” through his investment in our company. The day started with a series of media interviews followed by the networking lunch with John Chambers. This saw participation from leading executives and technologists from the Indian corporate world.  John also took time out to interact with Uniphore’s leadership team. Here is the story as it unfolded.  Read more »