Conversational Analytics can uncover Real Insights

Conversational AI is expected to transform the customer service engagement journey. Whether it is in operations or deep analytics, Conversational AI is poised to be both an enabler and disruptor of how customer service is delivered. Conversational Assistant is becoming more human-like in engaging in intelligent dialogue with customers. Conversational Analytics is enabling organizations to know their customer better. With advances in conversational analytics enabling companies to understand their customer sentiments, emotions and behavior, industries with complex customer service journeys such as banking, insurance, health care, e-commerce, and hospitality are adopting conversational analytics…Read more »

Uniphore Software Systems Wins the top honors at the Express IT Awards 2018

Mumbai, December 11, 2018: Uniphore Software Systems has been awarded the best product company in the Analytics Solutions category for 2018 at the 6th edition of Express IT awards for its conversational AI powered analytic solution, auMina. The award was presented by Shri Ravi Shankar Prasad, honorable minister for Law and Justice and Electronics and Information Technology of India, in Mumbai. The award is instituted by Financial Express, a leading business daily in India.     Uniphore’s award winning conversation analytics solution, auMina for enterprises is powered by Artificial Intelligence and Machine Learning…Read more »

Uniphore Software Systems hosted Conversational AI Leadership Summit 2018

The 1st of its kind event had John Chambers as its keynote speaker with Umesh Sachdev. CEOs of leading enterprises participated in the panel discussions on the impact of conversational AI in delivering superior Customer Service   Chennai/New Delhi, 28 November 2018: Uniphore Software Systems, a global conversational AI company, organised its first ever flagship event ‘Conversational AI Leadership Summit 2018’ recently in New Delhi. First of its kind in the country, the summit had industry leaders, CEOs and technology journalists under the same roof engaging actively in conversations about AI, machine learning…Read more »

Recent Events Highlight Market Transition in Conversational AI

It was a momentous occasion for Uniphore last month. We hosted our first ever flagship event, ‘Conversational AI Leadership Summit 2018’, on Oct 31st in New Delhi. The summit was attended by over 170 industry leaders and AI exponents including CEOs and CXOs, industry experts and technology journalists from diverse sectors such as banking, fintech, e-government, ITES, call centers, telecom, and retail. The event kick-started with a keynote fireside chat between Umesh Sachdev, our Co-founder and CEO, and John Chambers, Chairman Emeritus of Cisco and CEO of JC2 Ventures, moderated by Sukumar Ranganathan,…Read more »

Opus Report 2018: Enabling Seamless CX is the Top Most Reason for Deploying Speech Analytics

Speech Analytics has moved away from the must-have list to mainstream acceptance with 82% deployment across Opus Research respondents. Even among the non-adherents, almost 48% were ready for deployment within 6 months to 1 year. But the goal posts have been shifting with an organizational focus on improving customer experiences driving Speech Analytics adoption. Compliance needs that were touted as one of the main reasons for deployment is yesterday’s news. Now, number of businesses are adopting Speech Analytics to empower customer journeys, marketing efforts, employee training, and cost efficiencies. Primary Reason to Deploy…Read more »

Uniphore Software Systems to host Conversational AI Leadership Summit 2018

John Chambers to be the keynote speaker CEOs of leading enterprises will discuss the impact of conversational AI in delivering superior Customer Service.  Chennai/New Delhi, 24 October 2018: Uniphore Software Systems, a global conversational AI company, is organizing its flagship event ‘Conversational AI Leadership Summit 2018’ on October 31, 2018, in New Delhi. First of its kind in the country, the summit will focus on how enterprises are leveraging disruptive technologies in delivering superior Customer Service.  The event will have CEOs, journalists and technology experts joining in as speakers and panelists to drive the conversation…Read more »

Tips to Harness the Power of Speech Analytics During the Early Stage of Deployment

Scott Belsky, co-founder of online portfolio platform Behance Inc said, “It is not about ideas, but it’s about making ideas happen.” Speech Analytics have become a mainstay industry solution since 2002 and has clocked a double digit growth trajectory. It is expected to be a $2.17 billion industry by 2022. But it has to be noted that Speech Analytics is not a just plug-and-play solution. Organizations cannot expect immediate answers by installing analytics capabilities. The starting phase of deployment is extremely critical in fine-tuning and audit of Speech Analytics platform to create quality…Read more »

60% Companies in India Expect Speech Analytics to Drive Revenues and Help Deliver Superior Customer Experience

Indian companies consider speech analytics for supporting marketing initiatives and quick identification of customer intent and remediation of issues. Chennai, September 12, 2018: The third edition of Drivers for Deploying Speech Analytics 2018, an annual survey commissioned by Uniphore Software Systems, was released today. The survey revealed that 60% of Indian companies deploy speech analytics for marketing initiative support and quick identification of customer intent, equally. This is in line with the finding of the previous year’s survey underlining the growing relevance of speech analytics in increasing sales and delivering superior customer experience.…Read more »

Gearing up for Speech Analytics Deployment? Here is What You Need to Know

The speech Analytics market share has seen exponential growth in recent years – with just 24 implementations in 2004 to a market valuation of $0.81 billion in 2017. It is expected to clock a CAGR of 28.3 percent in the coming decade. From basic providers matching phonetics to new innovative offerings based on data analytics, artificial intelligence, and social media analytics continue to bring enterprise-wide benefits across diverse domains. Undoubtedly, Speech analytics is sold as an elixir for growth or a magic bullet that can kick-start innovation across the organization. Conservative estimates point out…Read more »

Tapping The Potential of Speech Analytics For Cross-functional Agility

Businesses are turning to voice interactions and conversational intelligence in a big way. Digital voice mediums are becoming the norm for customer interactions. 94 percent of businesses still consider phone conversations pivotal for customer engagement efforts. Speech Analytics is a goldmine for organizations across industries to understand the customer journey, customer churn, agent performance, communication effectiveness, and more. It has become the most effective tool that delivers key insights into existing complexities across diverse business functions by mining customer interactions. Here are the few areas that are cherry-picked to understand the impact of…Read more »