Transforming Customer Service in Insurance with Conversational Assistant

We recently partnered with one of the leading insurance companies, PNB MetLife, in building ‘KhUshi’ – India’s first customer service app for Insurance powered with AI and speech recognition capabilities.  The power of customer ‘voice’ is the next frontier in customer engagement for the banking and insurance industry and akeiraTM by Uniphore is emerging as the platform-of-choice for conversational assistant apps like Khushi. Customers today have much higher expectation for customer service. There is an inevitable need for contextualized and personalized customer engagement, especially in industries such as BFSI and e-commerce. According to…Read more »

Know Your Customers’ Real-Intent with Conversational AI

Customer conversations are a treasure trove of information. Such conversations, in what is stated and implied, provide great insight to customers’ satisfaction, their loyalty, or their likelihood to recommend your company and your products. At a time when this digital generation has very high expectations for customer service, it may seem trite to say that companies need to pay attention to what their customers are telling them. But it is more true now than ever. Contact center agents across the globe spend millions of hours a day conversing with customers. The purpose behind…Read more »

Conversational AI is at an Inflection Point

At the recently held Conversational Commerce Conference (C3) in San Francisco hosted by our research partner Opus Research, I had the pleasure of being a featured keynote speaker on Voice, Big Data and Conversational AI along with John Chambers, Chairman Emeritus, Cisco and CEO, JC2 Ventures. John is not only an investor in Uniphore but also as our advisor, mentor and business partner, he is our Chief Guru. We had an engaging audience and a great conversation on how Conversational AI is pushing new frontiers in Customer Experience (CX). Three key points stood…Read more »
Conversational Analytics can uncover Real Insights

Conversational Analytics can uncover Real Insights

Conversational AI is expected to transform the customer service engagement journey. Whether it is in operations or deep analytics, Conversational AI is poised to be both an enabler and disruptor of how customer service is delivered. Conversational Assistant is becoming more human-like in engaging in intelligent dialogue with customers. Conversational Analytics is enabling organizations to know their customer better. With advances in conversational analytics enabling companies to understand their customer sentiments, emotions and behavior, industries with complex customer service journeys such as banking, insurance, health care, e-commerce, and hospitality are adopting conversational analytics…Read more »

Uniphore Software Systems Wins the top honors at the Express IT Awards 2018

Mumbai, December 11, 2018: Uniphore Software Systems has been awarded the best product company in the Analytics Solutions category for 2018 at the 6th edition of Express IT awards for its conversational AI powered analytic solution, auMina. The award was presented by Shri Ravi Shankar Prasad, honorable minister for Law and Justice and Electronics and Information Technology of India, in Mumbai. The award is instituted by Financial Express, a leading business daily in India.     Uniphore’s award winning conversation analytics solution, auMina for enterprises is powered by Artificial Intelligence and Machine Learning…Read more »

Uniphore Software Systems hosted Conversational AI Leadership Summit 2018

The 1st of its kind event had John Chambers as its keynote speaker with Umesh Sachdev. CEOs of leading enterprises participated in the panel discussions on the impact of conversational AI in delivering superior Customer Service   Chennai/New Delhi, 28 November 2018: Uniphore Software Systems, a global conversational AI company, organised its first ever flagship event ‘Conversational AI Leadership Summit 2018’ recently in New Delhi. First of its kind in the country, the summit had industry leaders, CEOs and technology journalists under the same roof engaging actively in conversations about AI, machine learning…Read more »

Recent Events Highlight Market Transition in Conversational AI

It was a momentous occasion for Uniphore last month. We hosted our first ever flagship event, ‘Conversational AI Leadership Summit 2018’, on Oct 31st in New Delhi. The summit was attended by over 170 industry leaders and AI exponents including CEOs and CXOs, industry experts and technology journalists from diverse sectors such as banking, fintech, e-government, ITES, call centers, telecom, and retail. The event kick-started with a keynote fireside chat between Umesh Sachdev, our Co-founder and CEO, and John Chambers, Chairman Emeritus of Cisco and CEO of JC2 Ventures, moderated by Sukumar Ranganathan,…Read more »

Opus Report 2018: Enabling Seamless CX is the Top Most Reason for Deploying Speech Analytics

Speech Analytics has moved away from the must-have list to mainstream acceptance with 82% deployment across Opus Research respondents. Even among the non-adherents, almost 48% were ready for deployment within 6 months to 1 year. But the goal posts have been shifting with an organizational focus on improving customer experiences driving Speech Analytics adoption. Compliance needs that were touted as one of the main reasons for deployment is yesterday’s news. Now, number of businesses are adopting Speech Analytics to empower customer journeys, marketing efforts, employee training, and cost efficiencies. Primary Reason to Deploy…Read more »

Uniphore Software Systems to host Conversational AI Leadership Summit 2018

John Chambers to be the keynote speaker CEOs of leading enterprises will discuss the impact of conversational AI in delivering superior Customer Service.  Chennai/New Delhi, 24 October 2018: Uniphore Software Systems, a global conversational AI company, is organizing its flagship event ‘Conversational AI Leadership Summit 2018’ on October 31, 2018, in New Delhi. First of its kind in the country, the summit will focus on how enterprises are leveraging disruptive technologies in delivering superior Customer Service.  The event will have CEOs, journalists and technology experts joining in as speakers and panelists to drive the conversation…Read more »

Tips to Harness the Power of Speech Analytics During the Early Stage of Deployment

Scott Belsky, co-founder of online portfolio platform Behance Inc said, “It is not about ideas, but it’s about making ideas happen.” Speech Analytics have become a mainstay industry solution since 2002 and has clocked a double digit growth trajectory. It is expected to be a $2.17 billion industry by 2022. But it has to be noted that Speech Analytics is not a just plug-and-play solution. Organizations cannot expect immediate answers by installing analytics capabilities. The starting phase of deployment is extremely critical in fine-tuning and audit of Speech Analytics platform to create quality…Read more »