Latest Trends/News in Technology across BFSI 

Banking industry has come a long way. Today, it is focusing on technology-intensive solutions to improve and optimize its functioning, revenues, customer experience etc. The entire industry is in a digital transformation mode and few things are the bare minimum if you want to stay in the market (for instance, mobile banking).  BFSI (Banking, Financial Services, and Insurance) is an industry term that is used for those companies that provide these services. Among all these services, technology is taking over and companies who make the digital-first move is going to reap all the…Read more »

What Are the Benefits of Voice-Based Virtual Assistants for BFSI?

The digital voice-enabled assistant may not be an alien term for you after all these talks about Data Analytics, Artificial Intelligence and Machine Learning going on in the industry. These voice-based virtual assistants have in fact captured the interest of both businesses and consumers alike. If we talk about the next battle in the technological world, then it is going to be around voice-driven digital assistants. Thus, the developers are busy building capabilities that deliver contextual, detailed, and highly personalized responses to make the lives of consumers easy. The consumers will increase the…Read more »

How Has Technology Begun to Permeate the Banking Sector?

What we see today as a booming industry that is totally focused on technological advancements started its journey way back in the 1980s with standalone PCs. The banking industry then migrated to LAN (Local Area Network) connectivity.  Later, they graduated to core banking platform where their core banking solutions helped in increasing the comfort factor for customers with ‘anytime, anywhere’ banking.  Today, they are totally focused on 'Digital Transformation' deploying high-tech technological solutions for increasing revenue, optimizing cost structure, enhancing the customer service experience, and managing enterprise risk.  Permeation of Technology with the…Read more »

57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover “root cause” of Customer Experience Failures

Business impact of speech analytics is maximum in customer experience (40%) followed by cost savings (28%) 47% companies believe speech analytics is helpful for “Quick identification of customer intent and resolution of issues” Singapore, 13th February 2018: Uniphore Software Systems recently released the “Executive Survey: Drivers for Deploying Speech Analytics”. A market report commissioned by Uniphore and conducted by Opus Research, highlighted the growing importance of deploying speech analytics to significantly improve customer experience. Findings in Southeast Asia highlight that among various reasons for deployment of speech analytics, 57% companies attached the highest…Read more »