Technology Trends That Will Reshape Insurance Industry in 2018

The insurance industry has been rapidly evolving, thanks to the connected technologies that have been the key driving force. Latest developments in the insurance sector, such as speech analytics, robotic automation, and chat-bots, as well as IoT, have brought a paradigm shift in the way, service providers have improved their offerings for customers. With many technology-driven innovations stepping in, this growth will soon pave the way to enhanced services for customers, needless to say, end users would get benefited the most. Here are few of the noteworthy technology trends that will reshape the…Read more »

Top 5 Ways Speech Analytics Is Helping Insurance Companies Offer Better Customer Service

The products and services offered by different companies across the insurance sector are almost identical, but what predominantly differentiates a good insurance company from its competitors is Customer Experience. It is crucial for every insurance company to listen to the feedback from their potential and current customers and understand their concerns. The best way to achieve customer satisfaction is the integration of the Speech Analytics for business insights from customer interactions. For stakeholders who are skeptical about the far-fetched potential that Speech Analytics has, here are few ways in which every insurance company can…Read more »

Uniphore completes 10 years of leadership in speech/voice recognition technology

Its products recognizes 80 plus global languages; deployed by more than 70 enterprises Plans to further tap into global opportunities; to set up presence in US Chennai, May 15, 2018: On the eve of successful completion of 10 years since its incubation, Uniphore Software Systems (Uniphore), the leader in voice/speech recognition based technology solutions, announced its global expansion plans and foray into the United States of America, the largest potential market for its solutions. Incubated at IIT Madras in 2008, Uniphore was founded by Umesh Sachdev and Ravi Saraogi with a vision to…Read more »

Uniphore is 10!

We are 10! It is an important milestone not just for Uniphore but also for the entire Indian start-up ecosystem. Uniphore is one of the rare and shining examples of a deep tech company to come out of India. When Uniphore was incubated in IIT Madras on April 23, 2008, we began with a dream. Inspired by Prof Ashok Jhunjhunwala, Ravi Saraogi and I set out to develop solutions that would touch a billion lives. In the initial days, both of us spent a considerable amount of time in rural parts of Tamil…Read more »

Top Challenges Faced by Insurance Companies in Customer Service

The challenges faced by insurance companies today are operational, cultural, and market-related. The modernization, technological advancements, and regulatory changes are forcing these companies to change the way they have been operating their business so far. Customer Experience is emerging as ‘make or break a deal’ for insurers. Those players who have invested in technological tools have an upper hand and this puts a lot of pressure on the others to adopt these technological tools. Here are few of the challenges that are faced by the insurance sector in customer service and how they…Read more »