Tips to Harness the Power of Conversational Analytics During the Early Stage of Deployment

Scott Belsky, co-founder of online portfolio platform Behance Inc said, “It is not about ideas, but it’s about making ideas happen.” Speech Analytics have become a mainstay industry solution since 2002 and has clocked a double digit growth trajectory. It is expected to be a $2.17 billion industry by 2022. But it has to be noted that Speech Analytics is not a just plug-and-play solution. Organizations cannot expect immediate answers by installing analytics capabilities. The starting phase of deployment is extremely critical in fine-tuning and audit of Speech Analytics platform to create quality…Read more »

60% Companies in India Expect Speech Analytics to Drive Revenues and Help Deliver Superior Customer Experience

Indian companies consider speech analytics for supporting marketing initiatives and quick identification of customer intent and remediation of issues. Chennai, September 12, 2018: The third edition of Drivers for Deploying Speech Analytics 2018, an annual survey commissioned by Uniphore Software Systems, was released today. The survey revealed that 60% of Indian companies deploy speech analytics for marketing initiative support and quick identification of customer intent, equally. This is in line with the finding of the previous year’s survey underlining the growing relevance of speech analytics in increasing sales and delivering superior customer experience.…Read more »

Gearing up for Speech Analytics Deployment? Here is What You Need to Know

The speech Analytics market share has seen exponential growth in recent years – with just 24 implementations in 2004 to a market valuation of $0.81 billion in 2017. It is expected to clock a CAGR of 28.3 percent in the coming decade. From basic providers matching phonetics to new innovative offerings based on data analytics, artificial intelligence, and social media analytics continue to bring enterprise-wide benefits across diverse domains. Undoubtedly, Speech analytics is sold as an elixir for growth or a magic bullet that can kick-start innovation across the organization. Conservative estimates point out…Read more »