Uniphore launches auMina QSense™ to transform performance management

  New solution enables those in customer-facing roles to derive actionable insights via innovative conversational AI-based analytics features   Palo Alto, March 05, 2019: Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents that helps transform their current performance management processes. auMina QSense™ can support contact centers across industries, especially those in the banking, financial services, insurance, healthcare, and travel sectors.   The new auMina QSense™ solution expands Uniphore’s conversational analytics portfolio to meet…Read more »

auMina QSense™: Driving Actionable Insights to Enhance Workforce Performance

Conversational AI and analytics are emerging as pivotal technologies to drive holistic people management, performance enhancement, and process optimization programs. Deloitte’s “2018 Global Human Capital Trends” survey found that 72% of C-level executives had immense faith in the potential of AI to improve productivity and performance, but only 31% had the confidence of deploying it effectively to improve workforce optimization and performance management. Many still rely on manual quality checks and training for agent performance enhancement and compliance adherence. AI-First organizations are moving ahead with workflow and process re-design to leverage the self-learning…Read more »