Transforming Customer Service in Insurance with Conversational Assistant

We recently partnered with one of the leading insurance companies, PNB MetLife, in building ‘KhUshi’ – India’s first customer service app for Insurance powered with AI and speech recognition capabilities.  The power of customer ‘voice’ is the next frontier in customer engagement for the banking and insurance industry and akeiraTM by Uniphore is emerging as the platform-of-choice for conversational assistant apps like Khushi. Customers today have much higher expectation for customer service. There is an inevitable need for contextualized and personalized customer engagement, especially in industries such as BFSI and e-commerce. According to…Read more »

Know Your Customers’ Real-Intent with Conversational AI

Customer conversations are a treasure trove of information. Such conversations, in what is stated and implied, provide great insight to customers’ satisfaction, their loyalty, or their likelihood to recommend your company and your products. At a time when this digital generation has very high expectations for customer service, it may seem trite to say that companies need to pay attention to what their customers are telling them. But it is more true now than ever. Contact center agents across the globe spend millions of hours a day conversing with customers. The purpose behind…Read more »

Conversational AI is at an Inflection Point

At the recently held Conversational Commerce Conference (C3) in San Francisco hosted by our research partner Opus Research, I had the pleasure of being a featured keynote speaker on Voice, Big Data and Conversational AI along with John Chambers, Chairman Emeritus, Cisco and CEO, JC2 Ventures. John is not only an investor in Uniphore but also as our advisor, mentor and business partner, he is our Chief Guru. We had an engaging audience and a great conversation on how Conversational AI is pushing new frontiers in Customer Experience (CX). Three key points stood…Read more »
Conversational Analytics can uncover Real Insights

Conversational Analytics can uncover Real Insights

Conversational AI is expected to transform the customer service engagement journey. Whether it is in operations or deep analytics, Conversational AI is poised to be both an enabler and disruptor of how customer service is delivered. Conversational Assistant is becoming more human-like in engaging in intelligent dialogue with customers. Conversational Analytics is enabling organizations to know their customer better. With advances in conversational analytics enabling companies to understand their customer sentiments, emotions and behavior, industries with complex customer service journeys such as banking, insurance, health care, e-commerce, and hospitality are adopting conversational analytics…Read more »

Uniphore Software Systems hosted Conversational AI Leadership Summit 2018

The 1st of its kind event had John Chambers as its keynote speaker with Umesh Sachdev. CEOs of leading enterprises participated in the panel discussions on the impact of conversational AI in delivering superior Customer Service   Chennai/New Delhi, 28 November 2018: Uniphore Software Systems, a global conversational AI company, organised its first ever flagship event ‘Conversational AI Leadership Summit 2018’ recently in New Delhi. First of its kind in the country, the summit had industry leaders, CEOs and technology journalists under the same roof engaging actively in conversations about AI, machine learning…Read more »