Know Your Customers’ Real-Intent with Conversational AI

Customer conversations are a treasure trove of information. Such conversations, in what is stated and implied, provide great insight to customers’ satisfaction, their loyalty, or their likelihood to recommend your company and your products. At a time when this digital generation has very high expectations for customer service, it may seem trite to say that companies need to pay attention to what their customers are telling them. But it is more true now than ever. Contact center agents across the globe spend millions of hours a day conversing with customers. The purpose behind…Read more »
Conversational Analytics can uncover Real Insights

Conversational Analytics can uncover Real Insights

Conversational AI is expected to transform the customer service engagement journey. Whether it is in operations or deep analytics, Conversational AI is poised to be both an enabler and disruptor of how customer service is delivered. Conversational Assistant is becoming more human-like in engaging in intelligent dialogue with customers. Conversational Analytics is enabling organizations to know their customer better. With advances in conversational analytics enabling companies to understand their customer sentiments, emotions and behavior, industries with complex customer service journeys such as banking, insurance, health care, e-commerce, and hospitality are adopting conversational analytics…Read more »