Transforming Customer Service in Insurance with Conversational Assistant

We recently partnered with one of the leading insurance companies, PNB MetLife, in building ‘KhUshi’ – India’s first customer service app for Insurance powered with AI and speech recognition capabilities.  The power of customer ‘voice’ is the next frontier in customer engagement for the banking and insurance industry and akeiraTM by Uniphore is emerging as the platform-of-choice for conversational assistant apps like Khushi. Customers today have much higher expectation for customer service. There is an inevitable need for contextualized and personalized customer engagement, especially in industries such as BFSI and e-commerce. According to…Read more »