Know Your Customers’ Real-Intent with Conversational AI

Customer conversations are a treasure trove of information. Such conversations, in what is stated and implied, provide great insight to customers’ satisfaction, their loyalty, or their likelihood to recommend your company and your products. At a time when this digital generation has very high expectations for customer service, it may seem trite to say that companies need to pay attention to what their customers are telling them. But it is more true now than ever. Contact center agents across the globe spend millions of hours a day conversing with customers. The purpose behind…Read more »

Conversational AI is at an Inflection Point

At the recently held Conversational Commerce Conference (C3) in San Francisco hosted by our research partner Opus Research, I had the pleasure of being a featured keynote speaker on Voice, Big Data and Conversational AI along with John Chambers, Chairman Emeritus, Cisco and CEO, JC2 Ventures. John is not only an investor in Uniphore but also as our advisor, mentor and business partner, he is our Chief Guru. We had an engaging audience and a great conversation on how Conversational AI is pushing new frontiers in Customer Experience (CX). Three key points stood…Read more »