Uniphore launches auMina QSense™ to transform performance management

  New solution enables those in customer-facing roles to derive actionable insights via innovative conversational AI-based analytics features   Palo Alto, March 05, 2019: Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense™, a smart quality management tool for business analysts, quality analysts, and contact center agents that helps transform their current performance management processes. auMina QSense™ can support contact centers across industries, especially those in the banking, financial services, insurance, healthcare, and travel sectors.   The new auMina QSense™ solution expands Uniphore’s conversational analytics portfolio to meet…Read more »

Uniphore Software Systems secures prestigious Aegis Graham Bell Award 2019

Goa,1st February 2019: Aegis Graham Bell Award 2019 announced Uniphore as winner in “Innovation in Data Science” category for their innovation “auMina”. Uniphore has been lauded as the winner at the 9th edition of Aegis Graham Bell Award 2019 hosted by Government of Goa at Entertainment Society of Goa, Panaji. Aegis Graham Bell Awards (AGBA) has been promoting innovations and entrepreneurship in Information and Communication Technology (ICT) domain. The organization has been rewarding the companies and brands who have made outstanding contribution in these fields since 2010, with a vision to foster and…Read more »

Uniphore Software Systems Wins the top honors at the Express IT Awards 2018

Mumbai, December 11, 2018: Uniphore Software Systems has been awarded the best product company in the Analytics Solutions category for 2018 at the 6th edition of Express IT awards for its conversational AI powered analytic solution, auMina. The award was presented by Shri Ravi Shankar Prasad, honorable minister for Law and Justice and Electronics and Information Technology of India, in Mumbai. The award is instituted by Financial Express, a leading business daily in India.     Uniphore’s award winning conversation analytics solution, auMina for enterprises is powered by Artificial Intelligence and Machine Learning…Read more »

Uniphore Software Systems hosted Conversational AI Leadership Summit 2018

The 1st of its kind event had John Chambers as its keynote speaker with Umesh Sachdev. CEOs of leading enterprises participated in the panel discussions on the impact of conversational AI in delivering superior Customer Service   Chennai/New Delhi, 28 November 2018: Uniphore Software Systems, a global conversational AI company, organised its first ever flagship event ‘Conversational AI Leadership Summit 2018’ recently in New Delhi. First of its kind in the country, the summit had industry leaders, CEOs and technology journalists under the same roof engaging actively in conversations about AI, machine learning…Read more »

60% Companies in India Expect Speech Analytics to Drive Revenues and Help Deliver Superior Customer Experience

Indian companies consider speech analytics for supporting marketing initiatives and quick identification of customer intent and remediation of issues. Chennai, September 12, 2018: The third edition of Drivers for Deploying Speech Analytics 2018, an annual survey commissioned by Uniphore Software Systems, was released today. The survey revealed that 60% of Indian companies deploy speech analytics for marketing initiative support and quick identification of customer intent, equally. This is in line with the finding of the previous year’s survey underlining the growing relevance of speech analytics in increasing sales and delivering superior customer experience.…Read more »

Uniphore Wins NASSCOM AI Game Changer Awards 2018

The prestigious tech award was given to the Speech Recognition Technology-based company for innovative application in AI  Chennai, May 24, 2018: Uniphore Software Systems has been awarded the NASSCOM AI Game Changer Awards for 2018 under Speech Recognition category for its innovative Automated Speech Recognition (ASR) engine for language processing. The award is instituted by NASSCOM's Centre of Excellence; Data Science and Artificial Intelligence (CoE-DSAI). Uniphore's award-winning innovation, ASR engine for language processing converts speech to text. This engine is trained to understand the differing accents, pronunciations and vocabulary that are common in the…Read more »

Uniphore completes 10 years of leadership in speech/voice recognition technology

Its products recognizes 80 plus global languages; deployed by more than 70 enterprises Plans to further tap into global opportunities; to set up presence in US Chennai, May 15, 2018: On the eve of successful completion of 10 years since its incubation, Uniphore Software Systems (Uniphore), the leader in voice/speech recognition based technology solutions, announced its global expansion plans and foray into the United States of America, the largest potential market for its solutions. Incubated at IIT Madras in 2008, Uniphore was founded by Umesh Sachdev and Ravi Saraogi with a vision to…Read more »

57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover “root cause” of Customer Experience Failures

Business impact of speech analytics is maximum in customer experience (40%) followed by cost savings (28%) 47% companies believe speech analytics is helpful for “Quick identification of customer intent and resolution of issues” Singapore, 13th February 2018: Uniphore Software Systems recently released the “Executive Survey: Drivers for Deploying Speech Analytics”. A market report commissioned by Uniphore and conducted by Opus Research, highlighted the growing importance of deploying speech analytics to significantly improve customer experience. Findings in Southeast Asia highlight that among various reasons for deployment of speech analytics, 57% companies attached the highest…Read more »

NASSCOM Recognizes Uniphore in the ‘League of 10′ Companies in 2017

Chennai, December 12, 2017: Uniphore Software Systems today announced that it has made it to the 'League of 10' by NASSCOM as part of ‘NASSCOM Emerge 50 2017 Awards’. This award is part of marathon search for India’s most innovative top 50 emerging software product companies. Uniphore won in the category of Cloud and Big Data/Analytics, Mobility.  Uniphore presented its flagship product ‘auMina’, to a panel of a jury that rated and ranked the company among the ‘League of 10 companies’ of the year. auMina is a speech analytics solution that mines speech…Read more »

John Chambers, Chairman of USISPF and Executive Chairman of Cisco, to be Uniphore’s Chief Guru

John Chambers has picked up 10% stake in Uniphore Software Systems Investment part of Series B funding raised by Uniphore Software Systems Existing investors, including IDG and IIFL participate in the new round   New Delhi, India – November 30, 2017 – Uniphore Software Systems, leading software product vendor in the speech analytics and virtual assistant verticals today announced that it has successfully closed its Series B round of funding. The series saw participation from most existing investors including IDG Ventures who led the previous round. The highlight of the Series B round…Read more »