What all CIOs must know about Change Management & Enterprise Mobility

Enterprise mobility can improve an organization’s productivity, optimize logistics operations, enhance customer relationships and streamline supply chain management. New mobile applications provide sales staff with updated information about their customers and new ways for field forces to work more effectively. However, one of the major challenges associated with enterprise mobility is user adoption. If employees and customer don’t find the applications easy, intuitive, and personal, then they will resist the change – and the ROI of an enterprise mobility investment will be much lower. Tata Consultancy Services recently published a white paper discussing…Read more »

The Secret Behind Keeping up with rapidly evolving technology in Enterprise Mobility

Mobile devices are everywhere and used by everyone. This pervasiveness creates opportunities to make employees more productive, engage with customers in a more targeted and personalized manner, and cut costs across enterprise operations. Due to the huge gains that Enterprise Mobility brings to businesses across industries,  Zinnov  recently asserted that India’s market for these solutions will reach 1 billion USD by 2015. 1597Read more »

Speaking a common language in India: The Power of mLearning

India is one of the richest countries in the world in terms of cultural and linguistic diversity. However, this plethora of regional languages and dialects creates a challenge for those without English skills who aspire to advance up the economic ladder. Although market-based economic reforms in 1991 have ushered in a rapidly growing economy, the fact that only 4% of the country is English literate continues to hinder the upward mobility of today's youth. Could mobile technology offer an opportunity to support youth across the country in learning one common language - English?…Read more »

Critical Steps to get the Most from Mobility, Part 3

Implementing a transformative solution like enterprise mobility into your business is a huge task. As we explained over the last month, the first two steps of this process are to profile your mobile workforce and to appoint a Chief Mobility Officer. Now that you’ve got your people in place, it’s time to take up the biggest challenge to adopting a mobility solution: security. 1595Read more »

Critical Steps to get the Most from Mobility, Part 2

Two weeks ago, we taught you the first step to any major enterprise mobility strategy: profiling your mobile workforce. Hopefully, by now, you have a good sense of exactly who you are building this solutions for, and how to theoretically create a solution that is appropriate to their tasks and skill levels. This is an important prerequisite to the adoption and effectiveness of any mobile initiative. Today, we’ll take you through the next critical element of enterprise mobility strategy. 1594Read more »

Critical Steps to get the Most from Mobility, Part 1

Agility and communication are key factors in corporate success. Competitive organizations must be responsive to their employees and customers at all times, regardless of logistical barriers. In other words, companies need to be mobile. Enterprise mobility draws people, processes and technology together to achieve accurate and rapid decision-making. Despite the obvious benefits of mobility, studies show that many companies in India are still hesitant to adopt an enterprise mobility initiative. Executives realize that these solutions involve complex architecture and numerous integration scenarios with multiple moving parts in the form of evolving technology platforms…Read more »

The Global Service Revolution inspired by Speech Recognition

Today we have a guest post, written by Ashley Furness, software analyst with Software Advice. We believe this article is important because it exposes the universal nature of how and why Speech Recognition is changing customer service.  --------------------------------------------------------------------------------------------------------------------------------------------------------------- When Steve Jobs revealed Apple's virtual personal assistant Siri, he unknowingly unleashed a powerful model for the new age of customer service. Though Siri wasn't made for company support, innovators saw potential for a friendly, interactive support agent that doesn't involve additional payroll. But she still feeds the public's need for instant response. 1592Read more »

How Speech Recognition Works

The Speech Recognition market is growing fast – estimated to be worth $58.4 billion by 2015. Many contact centers across the globe enable speech-based navigation in their call centers, wherein customers can simply speak the name of the service they want to avail, rather than navigate lengthy menus through touchtone. Countless businesses in various industries also use speech solutions to automate and digitize their pen and paper processes. Most recently, Virtual Assistants such as Apple’s Siri and Micromax’s AISHA have become extremely popular amongst consumers. 1591Read more »