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Demystifying Omnichannel Customer Engagement

Demystifying Omnichannel Customer Engagement

Richard Snow, VP & Research Director of the Ventana Research’s Customer and Contact Center Research practice, discusses the need to deliver a consistent, continuous and contextual customer experience both within and across multiple communication channels.

Key Discussion Points:

  • Omnichannel customer engagement overview
  • What consumer trends drive omnichannel engagement?
  • How to implement an omnichannel journey that is customer centric focused?
  • How to build a business case for omnichannel customer engagement?

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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