Digital Engagement on the Voice Channel

Digital Engagement on the Voice Channel

Kumaran ShanmuhanBy Kumaran Shanmuhan
1 min read

digital engagement on the voice channel

Uniphore is dramatically improving the experience of customer service at contact centers around the world. By providing the option to pivot an inbound call to a digital session, customers are able to bypass long hold times and effectively self-service their inquiry. This digital session is launched in-context, when required, and all without the need to download a mobile app.

Call centers that partner with Uniphore see (on average) a 10% reduction in call volume and around half a minute reduction in average handle time. However, that’s not all they see. They also see a dramatic increase in happy customers.

Learn how to provide a better experience for you and your customers by working with Uniphore today.

[About the author]Dylon headshot Dylon Mills is the Director of Marketing Content Strategy & Development at Uniphore. As such, Dylon’s main responsibilities are to strategize, create and deliver content for Uniphore’s product portfolio that align with the global Go-To-Market strategy, corporate positioning, and marketing campaigns. Dylon’s prior work experience includes Product Management at one of the top Fortune 500 Technology companies, Symantec Corporation. Outside of work, Dylon enjoys problem-solving and any project that includes building/tinkering with tools. Dylon holds a BS Consumer Economics from the University of Georgia.

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