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The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation.

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Omnichannel AI-driven intelligent virtual assistant (IVA)

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Frictionless agent verification

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Agent co-pilot with real-time call transcription and AI guidance that automates after call work

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Analytics and insights from 100% of interactions across all channels

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New Release Version 8.7

New Release Version 8.7

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Updates to the Interaction Designer

Powering Uniphore Visual IVR and Agent Scripting

Version 8.7

New Features for Release 8.7

https://jacada.zendesk.com/hc/en-us/articles/115001090666-New-Features-for-Release-8-7

Link to support

https://jacada.zendesk.com/hc/en-us

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