Uniphore Blog

Hear from innovative thinkers and industry leaders sharing insights and perspectives.

News / 05.01.2015

Uniphore family moves to a new home

2014 was a year of steady growth for Uniphore Software Systems. We have witnessed stupendous pace of...

Conversational Analytics / 31.12.2014

5 Min Read

Four ways to improve your contact center effectiveness in the New Year 2015

  Wish you Happy New Year 2015!  We are at dawn of the year 2015. I hope it's ideal time for ...

Conversational Analytics / 03.11.2014

Re-energize your customer experience through Speech Analytics

What do we know about customers? How do we address their challenges of using our services/products?...

Conversational Analytics / 15.10.2014

Speech Analytics to prevent and detect fraud in contact centers

A report from Global Industry Analysts (GIA) says the global call centers market is projected to rea...

Conversational Analytics / 15.09.2014

Automation tools for Next Generation Contact Centers – Part II (Audio Mining)

In Part I of this Automation tools blog series, I’ve penned down the various benefits of using spe...

News / 05.09.2014

Innovative Voice Banking Solutions at 4th Annual Middle East Banking Innovation Summit, Dubai

Today, the global Islamic finance industry is set for double-digit growth in 2014, and the Middle Ea...

News / 12.08.2014

5 Min Read

Meet Uniphore at Philippine International Banking Convention 2014

To drive growth and innovation in the Philippine banking industry, the Asian Banker is organizing th...

Conversational Analytics / 29.07.2014

Automation tools for Next Generation Contact Centers - Part I

That moment when someone says ‘Contact Center’, we tend to think of people neatly organized in a...