Public safety organizations are relied upon for timely guidance and care, especially during crises. And, as the nerve centre of most emergency service operations, the control centre must always be ready to securely capture, analyze, and act on the vast amount of data from interactions. To safeguard sensitive data and
increase operational efficiency, public safety organizations must evolve the overall public experience. Uniphore’s public safety solutions reimagine emergency response by streamlining control center operations, reducing response times, and protecting call handler and public welfare.
Uniphore’s conversational AI and automation platform is designed to meet the unique needs of critical public safety communications, including high-quality audio capture, realtime call handler guidance, intelligent workflows, granular conversation analytics, and integrations to core public safety systems.
- 100% of conversations with the public captured
- 60% reduction in compliance issues
- 80% reduction in call handler errors