Knowledge AI for Contact Centers

Knowledge AI for Contact Centers

Given the wealth of information stored in knowledge management systems, knowledge bases, web pages and more, it’s no surprise that finding the right information is a challenge in the enterprise.

At Uniphore, we’re unlocking the full value of information stored in different formats and spread across various systems to make critical data easy for customers and contact center agents to find.

Workers spend an average of 1.8 hours a day - or 1 day per workweek searching for information

Consumers say they need more information about a product before making a purchase.

Volume of enterprise data has grown by more then 42% in the last two years.

Unify the wealth of content stored across silos of data into a single source of truth that is easy for your customers and employees to find.  As part of the X platform, Uniphore’s knowledge AI works seamlessly with the U-portfolio of solutions to deliver accurate, contextual responses to search inquiries.

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