Consumer finance market leader in Vietnam increases collections and sales efficiency with Uniphore’s U-Analyze™

Consumer finance market leader in Vietnam increases collections and sales efficiency with Uniphore’s U-Analyze™

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A market leader in the consumer finance sector in Vietnam serving 10 million customers wanted to monitor and analyze every customer-agent interaction to optimize the efficiency at its contact center.

Download the case study to find out how Uniphore’s U-Analyze™ – customer interaction analytics solution enabled the company to understand customers’ intent and assess their agents’ performance.

Consumer finance market leader in Vietnam increases collections and sales efficiency with Uniphore’s U-Analyze

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