45 Million Customers Interactions Handled in 1 Unified Desktop Solution.
The simplicity of Uniphore’s automation and unified desktop solutions enabled agents to bypass 20 different legacy systems, reducing handling time and hand-offs to second-tier support, resulting in better customer experience and higher customer retention.
Cheryl Black, Customer Service Director
Their European customers know them as O2. This award-winning communications company was created around simple customer insight. Just like oxygen, they understand that a customer’s mobile device is essential to their well-being. With millions of customers spanning the UK, Germany, and Spain, the mobile market is hypercompetitive. Telefónica O2 UK knew they had to set their sights on customer retention to maintain their market dominance. They chose Uniphore to help them create a radical transformation in how they served customers in the UK.