Meet Neha Gupta, Director of AI
This month, as part of our Life at Uniphore series, we’re focusing on the achievements and contributions of women in the artificial intelligence...
This month, as part of our Life at Uniphore series, we’re focusing on the achievements and contributions of women in the artificial intelligence...
Artificial intelligence (AI) and automation are increasingly crucial to transforming customer service. Tools like chatbots and voice software can help customers rapidly find the answers they need and solve their problems through self-service. But...
Data is everything. It’s a mantra you’ve likely heard a dozen times. And while it might seem overused, in the age of artificial intelligence, those words ring truer than...
Compliance is an essential part of customer service, particularly within highly regulated industries such as healthcare and financial services. It ensures customers are informed of their rights and aware that their call may be recorded for a variety...
By: Vijai Shankar, VP – Product Marketing While everyone is anxious to see a return to normalcy in their work and home lives, that doesn’t mean that they want customer service to return to pre-pandemic standards. Problems such as long wait...
Before we get into the nuts and bolts of how enterprise recording works, we need to address why businesses need it. Today, customers are interacting with enterprises across a wider range of channels than ever before—most of which are now...