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Conversational Security

  • BlogNov 25, 20194 min read

    Conversational Automation in the Banking Industry

    Just recently, I inadvertently realized that having a savings bank account with one of the biggest banks won’t necessarily assure me of better customer service. Case in point, my bank issued credit card had just expired, and a new card was due....

  • Conversational SecuritySep 28, 20172 min read

    Why Tackling Online Fraud is Important for Contact Centre Operations Today

    For all its positive attributes as a game changer in the digital world, technology also has a dark underbelly to it. Growing advancements in technology are being used by fraudsters and scammers to use more sophisticated tools to extract sensitive...

  • BlogFeb 17, 20143 min read

    How to build Enterprise Mobile App in 24 hours?

    Enterprise Mobility Scenario: Mobile business apps market is set to reach $53bn in 2017, says a leading market research firm. It is also predicted that 200 million mobile workers will use at least one business-focused app this year. Over the next...

  • Conversational SecurityDec 30, 20132 min read

    Woes of Last Mile Delivery

    The world’s largest online retailer, Amazon.com, was quick to realize that the value was shifting from “what” was delivered to “how” it was delivered – Kiva Robots, AmazonFresh and futuristic drone delivery are...

  • BlogNov 20, 20131 min read

    How Enterprise Mobility can Transform Agribusiness

    As enterprise mobility becomes increasingly mainstream, we often hear case studies about its impact in banking, insurance, retail, and manufacturing. However, in countries like India, where 70% of the country are involved in the agriculture...

  • BlogOct 15, 20132 min read

    Enterprise Mobility Case Study: IBM

    Over the course of three years, IBM piloted mobile access with different devices and operating systems, adding new entries like tablets as the market produced them. IBM collaboration software became an integral part of the solution. By 2011,...

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