Uniphore Blog
Hear from innovative thinkers and industry leaders sharing insights and perspectives.
Leadership Conversation / 29.12.2020
5 Min ReadCustomer Service Agents are the Heroes in 2020
By Randy Ksar, Uniphore Customer service agents are among the most underappreciated individuals in ...
Conversational Analytics / 24.12.2020
5 Min ReadUniphore 2020 Survey Results: How COVID-19 Changed Customer Service
We already know that the COVID-19 pandemic has transformed life as we know it. According to the resu...
Leadership Conversation / 14.11.2020
5 Min ReadFind Time to Celebrate & Give Thanks!
By: Umesh Sachdev – CEO & Co-Founder, Uniphore Every culture marks different times and season...
Leadership Conversation / 22.10.2020
5 Min ReadBuilding the BPO of the Future with Mike Small, CEO of Sitel Americas
With the influx of calls coming into contact centers in 2020, outsourcing your inbound and outbound ...
Leadership Conversation / 16.10.2020
5 Min ReadFinding Your Three Blocks Long with Jeanne Bliss
When you retire, will people line up to say goodbye to you? What legacy are you going to leave when ...
Leadership Conversation / 01.10.2020
5 Min ReadTransforming CX with AI and Automation – Leadership Conversation @ CCW Asia Online
The recently concluded CCW Asia Online was a notable event attended by business leaders and decision...
Leadership Conversation / 25.09.2020
5 Min Read5 LinkedIn Learning Courses for Contact Center Leaders
At Uniphore, learning is a critical element to our culture. We are learning about new technologies t...
Leadership Conversation / 22.06.2020
5 Min ReadReflections on Challenging Times, How Far We've Come, and Looking Forward to Where We're Going
Every so often, events come together, which causes me to reflect on how we’re doing as an organiza...