Conversational AI: Chatbots and Virtual Agents
Build a self-service experience that customers love.
Intelligent virtual assistants (IVAs), virtual agents, AI chatbots—these are some of the names that describe today’s intelligent self-service solutions. Powered by conversational artificial intelligence (AI), these dynamic tools represent a dramatic improvement over traditional rules-based chatbots that offer limited responses based on pre-defined workflows. However, just because AI-powered virtual agents are more sophisticated than yesterday’s chatbots doesn’t mean they’re significantly harder to design.
In this eBook, you’ll learn how to build a virtual agent that delivers a modern customer experience that responds naturally to customer queries, eliminates friction points in the customer journey and offers actionable insights—all at scale. Inside, you’ll discover:
- What to expect from a conversational AI bot (i.e. intelligent self-service)
- How conversational AI meets evolving customer expectations
- Common self-service use cases
- How to build an engaging self-service experience
- How to optimize interactions with training and tuning
- And so much more
Thinking of building an intelligent virtual assistant?
Check out our eBook on IVA design using conversational AI, and see how easy it is with Uniphore.
