Conversational AI: Chatbots and Virtual Agents  

Build a self-service experience that customers love.

Testing the Bot in the simulator

Intelligent virtual assistants (IVAs), virtual agents, AI chatbots—these are some of the names that describe today’s intelligent self-service solutions. Powered by conversational artificial intelligence (AI), these dynamic tools represent a dramatic improvement over traditional rules-based chatbots that offer limited responses based on pre-defined workflows. However, just because AI-powered virtual agents are more sophisticated than yesterday’s chatbots doesn’t mean they’re significantly harder to design.   

In this eBook, you’ll learn how to build a virtual agent that delivers a modern customer experience that responds naturally to customer queries, eliminates friction points in the customer journey and offers actionable insights—all at scale. Inside, you’ll discover:  

Thinking of building an intelligent virtual assistant?

Check out our eBook on IVA design using conversational AI, and see how easy it is with Uniphore.