Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. AI-powered interaction analytics gives you real-time insights to guide...
The dynamics of what constitutes great customer service is fast-changing. The pandemic expedited digital transformation by nearly half a decade, and customer service is not impervious to this change. Innovation in customer service is a hot topic...
2020 started like any other New Year. The excitement of what lay in store and all the usual fanfare associated with a New Year was palpable. But by around March, it became evident that 2020 would be like no other year in almost a hundred years. The...
The modern customer is short of time, is always multitasking, and wants a quick solution to queries. The Internet has not only made the customers more demanding, but it has truly empowered them. It is incumbent upon brands to provide a seamless...
As brands discover newer channels to communicate, conduct business, and connect with customers in a post-pandemic world, there is a deluge of customer data generated at breakneck speeds. Consider a customer support contact center receiving thousands...
The pandemic has expedited digital transformation across industries – is an understatement. Legacy businesses are struggling to unlock value in a world that they barely recognize. Luckily for the financial services sector, it did embrace digital...
