Driving more value from every customer experience Today’s telecommunications industry looks nothing like it used to. With the rapid shift to work-from-home and hybrid workforces, service providers initially saw great gains. However, as that shift...
It’s increasingly vital for organizations in all industries to provide superior customer service that exceeds expectations and meets users’ needs quickly and efficiently. To do just that, one of the best ways is to learn from the examples of the...
Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for...
The images that popular media and Hollywood movies evoke about artificial intelligence (AI) differ vastly from reality. Science fiction movies tell stories of generalized AI that is more flexible, human-like and can apply understanding from multiple...
Many experts deem artificial intelligence (AI) to be the most important technology of our time. However, the concept of AI is not new at all. In fact, it’s been around for nearly 75 years. During that...
The pandemic has expedited digital transformation and automation goals across organizations. Contact centers, the typical customer-facing channels for most organizations, have hardly changed in the past few decades. But finally, change is in the...
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