Transforming Telecom Customer Experience

Deliver a better customer experience with conversational AI and automation to optimize agent performance and drive ARPU.

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Delivering on CX – A Strategic Telecom Priority

Customers are best served by agents that are engaged and attuned to what the customer needs during the call versus what the need to complete thorough after call work summaries. Watch how Conversational AI and automation in telecom helps to automate after-call work (ACW) summaries and call dispositions with Uniphore U-Assist. Improve customer satisfaction (CSAT) and net promoter score (NPS) by ensuring your agents focus on having a conversation with your customers.

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Business Benefits

30% Decrease in customer effort

Reduction in
repeat callers due to FCR

20% Improvement in AHT

Reduction in
average call handle time

50% Reduction in time spent on ACW

Reduction in
human QA due to automation

15% Improvement in sales effectiveness

Annual savings
with ACW automation

Brands That Trust Uniphore to Enhance their CX

Tech Mahindra

WNS

FE CREDIT

NTUC

Sitel Group

NTT Data

Bajaj Allianz

BNP PARIBAS

Genpact

Learn More About Uniphore’s Expertise in Telecom

Improve CX with Conversational Service Automation

Learn about the three stages of automation – foundational, strategic, and transformational. Get insights on the automation journey and benefits at each level of automation.

After-call Work (ACW) Automation Benefits

Learn how Telecom providers can leverage Conversational AI and Automation to deliver frictionless customer experiences.

3 Must-Have Solutions for Banking Contact Centers in 2021

Learn the top three technological innovations that are revolutionizing the Telecom industry.

Improving Banking Customer Outcomes with ACW Automation

Learn how to deliver a better agent experience to drive a better customer experience by automating agent after-call work (ACW).

  • Improve Operational Efficiency

  • Become More Customer-Centric

  • Drive Post-COVID Growth

  • Deliver Better Customer Experience

Are you looking to attract new customers and deepen existing business relationships?