Company News / 27.06.2015

Convert Customers to Evangelists – Speech Analytics Roadshow 2015

We would like to extend a formal invitation to attend our roadshow “Convert Customers to Evangelists” where we will launch auMina, Uniphore’s patented Speech Analytics product.

Speech Analytics Roadshow 2015

Improve Brand Loyalty using Speech Analytics

A recent Consumer Preference Report states that 79% of the respondents chose phone as the preferred customer service channel. It is interesting to note that 86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago. It is imperative that consumer businesses prevent churn and find innovative solutions to improve brand loyalty.

Given that 79% of consumers prefer telephone communication, leading consumer businesses have already realized that Speech Analytics would anchor and be the primary axis for the next level of customer experience in a multichannel / multimodal customer engagement model prevalent today. Speech Analytics coupled with big data interaction analytics would create a whole new level of consumer engagement and experience.

auMina, Uniphore’s Speech analytics software, focuses on a goal based approach to help solve business pain points of contact centers. These include automating agent quality and performance, identifying revenue generation opportunities, predicting customer churn trends and managing risk-regulatory compliance. Technology involved is keyword spotting engine and proprietary recommendation algorithms which helps identifying and prescribing improvements for each business goal.

Register here to reserve your seat or write to me directly at ganeshrajendran@uniphore.com.