We would like to extend a formal invitation to attend our roadshow “Convert Customers to Evangelists” where we will launch auMina, Uniphore’s patented Speech Analytics product.
Improve Brand Loyalty using Speech Analytics
A recent Consumer Preference Report states that 79% of the respondents chose phone as the preferred customer service channel. It is interesting to note that 86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago. It is imperative that consumer businesses prevent churn and find innovative solutions to improve brand loyalty.
Given that 79% of consumers prefer telephone communication, leading consumer businesses have already realized that Speech Analytics would anchor and be the primary axis for the next level of customer experience in a multichannel / multimodal customer engagement model prevalent today. Speech Analytics coupled with big data interaction analytics would create a whole new level of consumer engagement and experience.
auMina, Uniphore’s Speech analytics software, focuses on a goal based approach to help solve business pain points of contact centers. These include automating agent quality and performance, identifying revenue generation opportunities, predicting customer churn trends and managing risk-regulatory compliance. Technology involved is keyword spotting engine and proprietary recommendation algorithms which helps identifying and prescribing improvements for each business goal.
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Company News / 27.06.20155 Min Read
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