Opus Research

Contact centers can drive better customer service, save costs, and achieve higher ROI with AI and automation. For businesses, AI-powered applications enable faster decision-making, smarter customer support, and efficient CX management. AI and automation also offer reliable and actionable customer insights that add higher business value.

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Forrester

Contact centers can be future-ready and adapt to a post-pandemic world with conversational AI and automation. AI-powered applications deployed before, during and after the call add immense business value. Beyond self-service, AI can enhance agent productivity, provide customer insights to optimize future interactions, and drive regulatory compliance.

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Ventana Research

Contact centers can deliver superior CX and agent experience with conversational AI and automation. In a digital-first, post-pandemic world, organizations need to focus on providing a holistic experience. Striking the right balance between human interactions and digital interactions is key to achieving better business outcome.

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