DeepBrain AI and Uniphore
Synthetic Human Avatars
The App Alliance Partnership between Uniphore and DeepBrain AI combines Uniphore’s AI and automation-driven technology with DeepBrain digital avatars to deliver synthetic human conversation. Uniphore and DeepBrain jointly create humanized customer experiences and improve user engagement and conversion rates.
Together, we are working toward
Humanized Conversational Automation Solutions
Engaging users through familiar faces
Problems We Solve
DeepBrain AI extends Uniphore’s solutions to engage users by providing a true-to-life synthesized human interface to customer service agents and chat services. Users may choose from or be automatically matched with the synthesized human with which they may be most comfortable conversing. Organizations that use Uniphore and DeepBrain AI solutions notice an improvement in engagement, customer satisfaction, and conversion rates.
Problem: Digital Alienation
With the rise of technology and digital transformation, digital alienation has become a key problem with customer experience across industries.
Solution: AI Humans provide a unique solution to this very problem by providing a human avatar as the face of your digital interface.
Problem: Engagement Atrophy Through Immunity
Users and consumers are increasingly immune to content, causing a steady decline in engagement rates.
Solution: Studies show that anthropomorphism increases engagement and conversion rates. DeepBrain’s AI Humans add this facet to automated systems.
Problem: Stagnant Conversion Rates
Standard interactions lead to standard conversion rates with no improvement.
Solution: Human avatars engage people and lead to a 3x improvement in conversion rates.
Business Benefits:
Uniphore and DeepBrain AI offer conversational AI solutions that complement each other, creating a more life-like solution and enhancing customer experience with proven results, including:
2x to 3x or more increase in conversion rate
Up to 67% growth in revenue
Up to 70% reduction in production costs
Improvement in customer engagement & experience
DeepBrain AI Human: Synthetic Human Avatars
DeepBrain AI Human avatars provide true-to-life human interfaces for your digital engagement. DeepBrain has won awards at CES, NAB, and T-Mobile Events.
Customers that implement DeepBrain AI Humans see:
Improved Engagement
Reduced Costs
Increased Customer Satisfaction
Higher Conversion Rates
Increased Brand Loyalty
Uniphore: Where every conversation is truly heard and understood.
Uniphore is the global leader in Conversational Automation. We have built the most comprehensive and powerful platform that combines conversational AI, emotion AI and robotic process automation (RPA) with a business user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
- Established in 2008
- More than 700 employees
- Received $400M in investment in 2022 (the latest in the industry) 2
Uniphore has earned awards from some of the top technology research and consulting companies, including:
Industries & Use Cases Supported
DeepBrain puts a human face to your digital customer interface, whether this be on web, PC, mobile, kiosk, or digital sign. Anywhere your users interact with a screen, DeepBrain can humanize it.
| Industry | Check‑in Kiosk |
Digital CSR |
In-Room Concierge |
Instructional Avatar |
Conversational Talent |
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| Retail & Restuarants |  |
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Applications
Above is a list of use cases for DeepBrain conversational avatars by industry. Below are more details on these use cases.
Check-in Kiosks
- Deploy on any kiosk with a screen (on prem, edge, mobile, cloud, or hybrid)
- Check in to your hotel, flight, or appointment (medical, retail, or event)
- Eliminate touching screens
- Humanize digital engagement
- Feel more comfortable and at home
Digital Customer Service Rep (CSR)
- Deploy on any device with a screen (on prem, edge, mobile, cloud, or hybrid)
- Multiply your customer support with digital CSR avatars
- Reduce cost and extend human reach
- Provide automated human, empathetic customer service
- Mitigate staffing shortages with human avatars to take orders and provide product info and wayfinding
In-Room Concierge
- Deploy on in-room TVs or specialty devices
- Humanize automated support in-room
- Valet, wake-up calls, in-room dining, restaurant reservations, facility information
- In hospitals, provide automated wellness checks with digital human healthcare avatars
Instructional Avatar
- Deploy on web or any device with a screen (on prem, edge, mobile, cloud, or hybrid)
- Complement instructional videos with conversational training and lessons
- Reduce cost of answering questions and grow reach through interaction
- Traditional Academics; drug and health education; and product, legal, and financial advice are all good applications
Conversational Talent
- Deploy on web or any device with a screen (on prem, edge, mobile, cloud, or hybrid)
- Engage fans with conversational human avatar of a real-life media, movie, or sports talent or personalities, including famous CEOs and Brand Ambassadors
- Grow brand through engagement, interaction, and learning
- Marry with holographic, VR, or other immersive display tech to heighten the experience
CONCLUSION: Partnering for Humanized Customer Service
Uniphore and DeepBrain AI have united as Partners to deliver exceptional customer experiences. Uniphore Conversational Service Automation platform uses AI to hear what service agents might miss, including emotion and intent.
DeepBrain AI enables the world’s leading organizations to humanize digital communication with customers with Human AI.
